IT Service Management

  1. IT Service Management

    Digital Workplace Services

    Discover how providing your employees with the proper tools and information to get things done can lead to improved customer outcomes and tremendous returns.

  2. An airplane pilot and a member of the cabin crew walking in an airport carrying luggage.
    Case Study
    IT Service Management

    Enhancing the digital workplace for a large North American airline with a skilled service desk

    Discover how TELUS Digital partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance its digital workplace during challenging industry conditions.

  3. Illustration of laptop computer with book pages coming out of it, and various labeled icons in the background, meant to symbolize a knowledge base
    IT Service Management

    How to build an effective IT service desk knowledge base

    Discover best practices for building your IT service desk knowledge base, including tips for the types of content and how to structure it for findability.

  4. Illustration of IT service desk equipment, including: a keyboard, a headset and a notebook
    IT Service Management

    How to overcome three common IT service desk challenges

    The role of an organization’s IT service desk is evolving. Discover three common IT service desk challenges, and ideas on how to resolve them.

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