IT Service Management

  1. Managed IT and Service Desk Brochure
    Brochure
    IT Service Management

    Managed IT and Service Desk

    Discover how TELUS Digital’s AI-powered, always-on digital workplace services help global enterprises unlock productivity and deliver seamless employee experiences — wherever work happens.

  2. Enhancing the employee experience with a skilled service desk - feature image
    Case Study
    IT Service Management

    Enhancing the digital workplace for a large North American airline with a skilled service desk

    Discover how TELUS Digital partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance its digital workplace during challenging industry conditions.

  3. knowledge base
    Article
    IT Service Management

    How to build an effective IT service desk knowledge base

    Discover best practices for building your IT service desk knowledge base, including tips for the types of content and how to structure it for findability.

  4. service desk
    Article
    IT Service Management

    How to overcome three common IT service desk challenges

    The role of an organization’s IT service desk is evolving. Discover three common IT service desk challenges, and ideas on how to resolve them.

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