Everest Group CXM Services PEAK Matrix® Assessment 2026 — Americas
Everest Group assessed 48 providers for its 2026 PEAK Matrix® Assessment for CXM Services in the Americas. Positionings were based on their market impact and vision and capabilities. See why analysts and buyers have named TELUS Digital a ‘Leader’ for the eighth consecutive year.
Its proprietary Fuel iX™ suite, spanning agent support, training, quality management, and enterprise AI orchestration, together with a broad technology partner ecosystem, enables TELUS Digital to support AI-enabled CX transformation across the customer lifecycle.
TELUS Digital is one of only eight CX providers recognized as Leader in the Americas
In its 2026 report, Everest Group highlighted our broad CX AI and CCaaS partner network, as well as our Fuel iX portfolio of proprietary generative AI software, as strengths. This underscores a high rating in the category of innovation and investments.
The report also acknowledged that buyers speak favorably about our relationship management, flexibility and global delivery, with emphasis on our multilingual capabilities, ability to support multiple lines of business and process-driven service delivery in key locations.
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