Outsourcing Partnerships

  1. Insights
  2. Customer Experience
  3. Outsourcing Partnerships
  1. Gears with KPI icons
    Outsourcing Partnerships

    Drive performance and improve costs with Business Process Improvement

    Learn how TELUS Digital’s BPI practice can help you achieve the best customer experience through continuous process enhancement.

  2. Workplace with pool table
    Outsourcing Partnerships

    TELUS Digital and Google Cloud: Collaborating for customer experience innovation

    Discover how Google Cloud and TELUS Digital are working together to create a better employee and customer experience through a high-tech, high-touch approach.

  3. Team members playing video games
    Outsourcing Partnerships

    How to exceed gamers’ customer service expectations through outsourcing

    Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.

  4. Woman booking travel on smartphone
    Outsourcing Partnerships

    Three ways travel and hospitality contact centers can localize the customer experience

    Travel and hospitality contact centers can play a vital role in easing customer effort. Find out three ways contact centers can deliver a localized experience to each and every traveler.

  5. Smiling female customer service agent wearing headset
    Outsourcing Partnerships

    Launching your first customer support outsourcing project? Avoid these eight pitfalls

    Find out how to avoid eight common errors which can cause outsourcing partnerships to sour, and their benefits to deteriorate over time.

  6. voice headset resting on a keyboard
    Outsourcing Partnerships

    Three considerations when outsourcing your voice-based customer support

    Although digital channels are growing, a TELUS Digital survey showed voice customer support is still the most popular option with consumers. So for now, here’s how to continue to optimize your outsourced voice programs.

  7. Plan, develop, deploy, monitor and analyze chart
    Outsourcing Partnerships

    BPO: The ideal breeding ground for BPI (Business Process Improvement)

    Why have contact centers become a breeding ground for BPI methods? One of the reasons is the sheer number of processes, lending itself to the application of most BPI tools and methodologies.

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    Outsourcing Partnerships

    Moving from outsourcing vendor to partner with TXU Energy

    Strong outsourcing partnerships don’t happen overnight. Here’s a look at our customer service journey and lessons learned with TXU Energy - a partnership spanning 10 years with cultural alignment at its core.

  9. 514
    Outsourcing Partnerships

    Making continuous improvement truly continuous in the call center

    Successful continuous improvement programs need to be implemented as part of a process-intelligence culture that permeates an organization, and not as a ‘back room’ consulting gig. Here’s how to get started.

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