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CX TrendsGamesFintech’s growing role in online games and player support
Learn how player support is evolving with financial technology.
CX Best PracticesTravel & HospitalityHow IHG takes hospitality to new heights
From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.
CX Best PracticesHow to optimize your customer win-back strategy
Discover best practices for resolving complaints and winning back customers.
CX Best PracticesHealthcareThe most important quality for a healthcare customer service agent to have
Learn how to make your company’s healthcare customer service a more empathetic, humane experience.
CX Best PracticesTravel & HospitalityBleisure customer experience: Meeting the needs of the modern traveler
Learn how to deliver exceptional customer service to travelers who blend business and leisure.
Customer JourneyWhy design thinking in the contact center drives CX innovation
Find out how design thinking and journey mapping are elevating the customer experience.
CX Best PracticesFinancial Services & FintechPlaying to customers’ emotions in financial services
Learn how leading fintech firms are building emotional connections with their customers.
CX TrendsHealthcareThe future of healthcare customer service
Discover the three healthcare industry trends that are making customer service more important than ever.
CX Best PracticesDon’t make these five customer care mistakes
Deliver a better brand experience by avoiding these common customer care blunders.
Outsourcing PartnershipsWhat is BPO? And other outsourcing terms defined
From ITO to BPO to omnichannel, discover the most essential outsourcing terms to help you take your company to the next level.
CX Best PracticesGamesPlayer support 101: The five basics of great gaming customer service
Great gaming customer service starts with five fundamentals. Discover the best practices.
CX Best PracticesHealthcareDo no harm: Managing the customer service challenges of healthcare product recalls
Recalls. You think they’ll never happen, until they do. Discover customer service best practices for healthcare product recalls.
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