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Customer JourneyWhy design thinking in the contact center drives CX innovation
Find out how design thinking and journey mapping are elevating the customer experience.
CX Best PracticesFinancial Services & FintechPlaying to customers’ emotions in financial services
Learn how leading fintech firms are building emotional connections with their customers.
CX TrendsHealthcareThe future of healthcare customer service
Discover the three healthcare industry trends that are making customer service more important than ever.
CX Best PracticesDon’t make these five customer care mistakes
Deliver a better brand experience by avoiding these common customer care blunders.
Outsourcing PartnershipsWhat is BPO? And other outsourcing terms defined
From ITO to BPO to omnichannel, discover the most essential outsourcing terms to help you take your company to the next level.
CX Best PracticesGamesPlayer support 101: The five basics of great gaming customer service
Great gaming customer service starts with five fundamentals. Discover the best practices.
CX Best PracticesHealthcareDo no harm: Managing the customer service challenges of healthcare product recalls
Recalls. You think they’ll never happen, until they do. Discover customer service best practices for healthcare product recalls.
CX Best PracticesUniversal agents: The pros and cons of having super agents on staff
Universal agents can improve First Contact Resolution and deliver memorable customer experiences, but are they worth the heavy investment?
CX TrendsThe future of customer service: When customers outsource their support issues
A new trend is emerging in the customer service industry, with customers outsourcing their complaints and service needs to a third party.
CX Best PracticesWhy a customer-first strategy is good for your brand — and bottom line
Learn how to craft great customer experiences while staying true to your business.
CX Best PracticesFinancial Services & FintechFive things all financial services leaders need to know about customer service
Discover best practices for boosting customer service in the financial services industry from customer experience experts.
CX Best PracticesThe three customer service basics that are non-negotiable
Before your support team tackles new, high-tech frontiers, it’s crucial they master these three customer service fundamentals.
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