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Outsourcing LocationsOnshore, nearshore or offshore? What to look for in a customer experience outsourcing destination
Learn what key attributes to consider when selecting the right contact center location for your brand.
Outsourcing PartnershipsFinancial Services & FintechWhy your cryptocurrency exchange needs an expert customer service partner
Discover five key qualities to look for in a contact center outsourcing partner for high-quality customer service.
Outsourcing PartnershipsFinancial Services & FintechWhy a customer experience partner is key to earning fintech consumer trust
Learn how a customer experience partner can help fintech companies build trust during times of hyper-growth and market disruption.
Outsourcing PartnershipsDrive performance and improve costs with Business Process Improvement
Learn how TELUS Digital’s BPI practice can help you achieve the best customer experience through continuous process enhancement.
CX MetricsCustomer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.
Generational SupportTravel & HospitalityMeeting Millennial traveler needs: Lessons from the sharing economy
Discover the needs of the Millennial traveler that are reshaping the travel and hospitality industry, and building brand loyalty in the process.
Scaling & GrowthHow to keep customers front and center when scaling your business
Learn how to ensure the customer experience grows in tandem with your company’s products and services with best practices and insights from industry leaders.
Generational SupportFinancial Services & FintechHow Millennial habits impact banking innovation and customer service
Learn how fintech and traditional financial services companies can use the Millennial model to seize new customer service opportunities.
CX Best PracticesHealthcareHealthcare and IoT: Balancing patient privacy, innovation and customer service
Delivering patient care and support in a hyperconnected era is complicated, but not impossible. Discover some of the key customer service considerations for IoT-enabled health devices.
Scaling & GrowthRamping up for the holidays: How to excel at handling higher customer service demands
Successfully meeting customers’ service expectations is challenging year-round but there are essential lessons to learn from holiday crunch time.
Generational SupportFinancial Services & FintechWhy Millennials prefer banking with non-financial brands
The majority of Millennials would rather go to the dentist than listen to a message from the bank. Learn how tech companies are winning over this coveted demographic in the financial services industry.
CX TrendsFinancial Services & FintechHow customer service is evolving with P2P payments
Discover how the financial services industry is changing to address the rising popularity of peer-to-peer (P2P) payments and the unique customer service challenges in the space.
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