Technology Partners

Our Team

Our Awards

Social Impact

Newsroom

Locations

Careers

About Us

Contact

Do Not Sell my Personal Information

Cookie Preferences

Culture Value Chain

iLabs Center for Innovation

Industries

Insights

Investor Relations

TELUS Digital is a subsidiary of: 

Privacy Shield Framework

Privacy Policy

Solutions

Subscribe to Newsletter

Website User Terms

WillowTree, a TELUS Digital Company

Icon facebook

Icon youtube

Icon linkedin

Technology

Financial Services & Fintech

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

infobrief

Guide

Resource Type Article

Article

case-studies thumb

Case Study

Preventing fraud for a global tech company in the travel and hospitality space image with fern in background

TI resource case 900x510

Video

whitepapers thumb

Research & Reports

brochures thumb

Brochure

Podcast Type Image

Podcast

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a tablet and giving a five-star rating as they receive support from an AI-powered bot.

Questions for now loyalty in the age of AI image

What does customer loyalty look like in the age of AI?

NelsonHall analyzed the performance of customer experience (CX) vendors offering content transformation services — including content moderation — for its NEAT Evaluation.

NelsonHall's NEAT Evaluation: Content Transformation overlaying a leafy plant.

NelsonHall NEAT Evaluation: Content Transformation Preview Image

TELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

Individual reviewing a financial platform on their mobile phone, laptop and monitor. 

crypto-case-study-HERO

Elevating the customer experience for a leading cryptocurrency platform

Join Ajinkya Malasane, senior director, product strategy and marketing for TELUS Digital (formerly TELUS International), and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.

Video screen shot showing two people and a slide. 

Crafting production-grade GenAI applications - hero

Crafting production-grade GenAI applications

Discover how TELUS Digital used our proven field operations testing (FOT) experience to create a high-quality dataset for training advanced driver assistance systems (ADAS) and autonomous vehicles (AV).

An autonomous vehicle shown driving on a busy highway. 

ADAS data collection - hero

Curating high-quality data for the training and validation of ADAS and AV models

The cover of The future of content moderation: Strategies and tools for 2024 and beyond e-book with a fern in the background.

Preview-image COMOEBook 2024

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

An illustration showing various people enacting content moderation on a website and mobile phone.

The future of content moderation: Strategies and tools for 2024 and beyond

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficient CX delivery: A tech-driven approach SEO Image

Efficient CX delivery: A tech-driven approach

Everest Group evaluated and compared 25 trust and safety providers for its 2023 Trust and Safety PEAK Matrix® assessment. Download the analyst report.

Preview image of Everest Group 2023 PEAK Matrix for Trust and Safety Providers 

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a tablet and pointing to a series of charts.

Questions for now investment in CX image

How can leaders win and optimize investment in CX?

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

Photograph of customer receiving a food delivery order and using their phone to confirm the transaction

food delivery

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

Learn to safeguard AI training data from fraud with proven security frameworks. Read about threats in crowdsourcing and effective defense strategies.

Illustration of a lock on a shield, meant to convey security against fraud when crowdsourcing AI data

crowd fraud

Fraud prevention best practices when crowdsourcing AI data

Preview image for case study "Aligning content moderation operations to new legislation for a games client" with a plant in the background

Case Study Content Moderation Legislation

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

Image of several people huddled around a gaming computer with floating icons like a controller

Main image Content Moderation Legislation

Aligning content moderation operations to new legislation for a games client

On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character adjusting a gear on an application screen using a wrench.

Questions for now customer success as growth engine image

How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)

Now that bad actors can create and spread violative content with generative AI, brands must adapt. Learn more about content moderation in the age of GenAI.

Illustration of a human hand and a robot hand giving a high five, as well as icons to convey online content and a web browser, all symbolizing content moderation and generative AI

genai content moderation

What generative AI means for content moderation

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring two illustrated characters using phones

Questions for now algospeak image

How can brands keep up with algospeak?

Preview image of the Forrester report "Accelerate B2B growth with a customer-obsessed strategy" as a paper document, accompanied by a plant in the background

forrester-b2b-customer-obsession-hero

Become customer-obsessed

New Forrester report

Want to speak with an expert?

This report reveals

Find out why business strategy execution frequently fails

Tips for making strategy development a team effort

Clear numbers showing the value of customer-obsession

Three reasons to read this report

According to Forrester, on average, customer-obsessed companies have 28% higher revenue growth, 33% higher profitability growth, 43% better customer retention and 44% more engaged employees than companies that are not customer-obsessed.

But what is customer obsession, really? And if you’re not customer-obsessed today, how can you work toward being customer-obsessed in the future?

Access this recent report from Forrester to learn practical approaches for the development of a customer-obsessed growth strategy, as well as an overview of who needs to be a part of the process.

Forrester research found that high-growth B2B companies put customer needs at the center of their leadership, strategy and operations. This report introduces a model for co-creating a customer-obsessed growth strategy and implementation best practices.

Check out our solutions

Forrester: Accelerate B2B growth with a customer-obsessed strategy

fintech-and-financial-services-industry-preview

industry-icon-ecommerce 2x

Depiction of data and icons meant to symbolize financial services and fintechs

bfsi solutions hero

Fintech & Financial Services

games-industry-preview

industry-icon-tech-games 2x

Industries - Games page - Hero

retail-and-ecommerce-industry-preview

icon-ecommerce 2x

Retail and ecommerce hero banner displaying a smartphone with a buy button, mouse cursor and a bunch of shopping bags

ecommerce hero

automotive-industry-preview

industries-icon-automotive

Autonomous vehicles driving on a purple background with mobile phone indicating location.  

Automotive Industry Page - Hero Banner

travel-and-hospitality-industry-preview

industry-icon-travel

The view of a sunset from an airplane window.

Travel and Hospitality hero

technology-industry-preview

icon-tech 2x

Industries - Technology - hero - landscape

communications-media-industry-preview

icon-communications 2x

Abstract image of interconnected data points meant to convey networks and connection

Communications and media hero

healthcare-industry-preview

icon-healthcare 2x

An illustration of a collection of icons that represent the healthcare industry, such as, a needle, DNA, a pill, a blood drop and a clipboard.

Healthcare - Hero

A woman working on an application on a computer.

Application Support and Maintenance - Hero

Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

Customer service agents speaking with customers on the phone.

CCaaS - Hero

Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

A group of coworkers walking down the stairs in an office.

Workforce Management - Hero

Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

Multiple customer support agents sitting at computers talking to customers on the phone. 

Cloud Contact Center Hero

Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms. 

Photograph of a customer service agent wearing a headset and smiling

CX managed services hero

CX Management Services

Optimize every facet of your customer experience operations.

A woman using a smartphone. There are icons and other imagery representing artificial intelligence overlaid.

AI Bots - Hero

AI Bots

Integrate next-gen intelligent solutions for improved CX.

Two professionals working together at a laptop computer.

Digital Consulting - Hero

Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

An illustration depicting cloud services with the Google Cloud Partner logo overlaid.

TELUS Digital and Google - Hero

Google and TELUS Digital

Transform your business by combining our expertise with Google's cutting-edge technology.

Person working on Fine-Tune Studio on their laptop. 

gen AI hero

Data for Generative AI

Evolve your large language models with human-validated datasets for model fine-tuning & evaluation.

Multiple IT professionals collaborating on a project at a computer.

Application Management Services - Hero

Application Services

Design, build and optimize personalized applications for delightful customer experiences.

A woman working on a computer with an illustrated digital brain and code overlaid, representing generative AI technology.

GenAI Jumpstart - Hero

GenAI Jumpstart

An eight week engagement for companies at an early stage of their AI journey.

Trust & Safety

TELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

TELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Check out our solutions