Trust & Safety

Illustration of a human hand and a robot hand giving a high five, as well as icons to convey online content and a web browser, all symbolizing content moderation and generative AI

What generative AI means for content moderation

Now that bad actors can create and spread violative content with generative AI, brands must adapt. Learn more about content moderation in the age of GenAI.

An illustration showing various people enacting content moderation on a website and mobile phone.

Guide

Trust & Safety

The future of content moderation: Strategies and tools for 2024 and beyond

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

Trust & Safety

Deception and detection: Generative AI and fraud

Just as generative AI can be used by bad actors to perpetuate fraud, so too can it be used by those looking to prevent it. Learn more about its dual role.

Image of several people huddled around a gaming computer with floating icons like a controller

Case Study

Trust & Safety Games

Aligning content moderation operations to new legislation for a games client

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

Airplane leaving a trail of five stars, meant to symbolize positive customer experiences in the travel and hospitality industry

Trust & Safety Travel & Hospitality

Four ways content moderation can build trust for travel and hospitality brands

Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.

Person celebrating with their arms raised while sitting in front of a computer for gaming

Case Study

Trust & Safety Games

Protecting the player community for a global games platform

See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.

NelsonHall's NEAT Evaluation: Content Transformation overlaying a leafy plant.

Research & Reports

Trust & Safety

TELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

NelsonHall analyzed the performance of customer experience (CX) vendors offering content transformation services — including content moderation — for its NEAT Evaluation.

Illustration of a person sitting in front of a computer, wearing headphones and ready to offer player support

Trust & Safety Games

More than a game: Why player communities need content moderation

Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.

Podcast

Trust & Safety

How can brands keep up with algospeak?

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.

Illustration of a paper map of the world with pins in various locations

Trust & Safety

Location, location, moderation: Selecting the right locale for your content moderation operations

Uncover why choosing the right location is essential for an effective content moderation outsourcing strategy.

Preview image of Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Research & Reports

Trust & Safety

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

Everest Group evaluated and compared 25 trust and safety providers for its 2023 Trust and Safety PEAK Matrix® assessment. Download the analyst report.

3D illustrations of various travel iconography

Case Study

Trust & Safety Technology

Preventing fraud for a global tech company in the travel and hospitality space

See how TELUS Digital helped a global tech company in the travel and hospitality space protect its platform and its users from fraud.

Check out our solutions

Actively manage risk, reputation, security and safety with our solutions.

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