Article

Five key contact center trends you should know for 2025

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

Illustration of an autonomous car using its sensors to drive on a road.

Data & AI Automotive

Best practices for annotating mapping data for ADAS and AV systems

Discover how high-definition maps provide the critical context autonomous systems need to make safe, confident decisions on the road.

An illustration of a business person looking at a bar chart that shows quality going up, while costs come down.

Customer Experience

Reducing cost per contact (CPC) with AI

Discover how to strategically use AI to reduce cost per contact, improve customer experience and boost contact center efficiency across every channel.

Data & AI

Why data neutrality is more critical than ever

Discover the importance of data neutrality in today’s AI ecosystem, and why partnering with an ethical, trust worthy and impartial data provider has never been more important.

Illustration of a laptop showing a bill and a calendar.

Enterprise IT Communications & Media

How technology is revolutionizing telecommunications billing

Discover what technology is playing a key role in transforming telecom billing for improved accuracy, agility and compliance.

A female agent sits at her desk while talking on her headset.

Customer Experience

How AI-powered speech enhancement is transforming global contact centers

AI-powered speech enhancement processes can bring a higher level of clarity to your customer care. Learn how speech enhancement technology works, the benefits it can yield and some common applications in customer experience.

Illustration representing marketplace SEO optimization: product listings, keywords and titles on e-commerce platforms to improve visibility, search rankings and sales within marketplace.

Customer Experience

Realizing the potential of AI-driven personalization

Embrace the next frontier of personalization with an AI-driven approach. Learn how to reimagine your personalization with expert insights and tips.

Illustration of a lock with the crypto symbol on it with crypto coins and a trust shield surrounding it.

Trust & Safety Financial Services & Fintech

Crypto companies must go beyond compliance to turn trust into a competitive edge

Discover how crypto brands can build lasting customer trust by going beyond compliance. Learn three proven strategies to turn trust into your competitive advantage.

Hands typing at a keyboard with superimposed images of a graduation cap, notebook, bullseye and more.

Data & AI

The evolution of post-training in the age of reasoning models

Learn about the process of LLM adaptation — from pre- and post-training refinements to the latest advancements in reinforcement learning algorithms.

Three digital networks converge into one single network.

Data & AI

The surge of multimodal AI: Advancing applications for the future

With their expansive capabilities and ability to solve complex problems, multimodal models are poised to transform the functionality of AI in the next generation of applications.

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Customer Experience

Next-gen KPIs for digital transformation and process optimization: Redefining customer experience measurement

Explore the next-gen key performance indicators organizations should add to their measurement framework to track digital transformation and process optimization success.