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Transforming CX delivery in a cost-conscious world

Explore new CX outsourcing opportunities in this article by Jim Mitchell, vice president of customer experience and digital innovation at TELUS Digital.

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Financial Crime and Compliance

Trust and safety in Asia-Pacific: Closing the gap between growth and risk

Discover key trust and safety trends shaping the APAC region, and learn how leaders are adapting to protect users and build safer digital platforms.

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Digital Marketing Services

Using Adobe CJA derived fields: Seven hacks to bypass the data engineering queue and accelerate insights

Don't let the data engineering queue slow down results. Learn expert Adobe CJA derived field hacks to build custom analytics, classify URLs and accelerate your time-to-insight for faster business growth.

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CX Analytics & Metrics

How predictive analytics powers proactive interventions before customers churn

Discover how predictive analytics prevents customer churn before issues arise. Learn strategies to implement proactive CX interventions that drive retention.

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Generative AI

Securing large language models: A framework for generative AI red teaming

Explore a technical overview of AI red teaming principles, informed by methodologies our experts at TELUS Digital employ when stress-testing our clients' models for safety and security vulnerabilities.

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AI-Powered CX

Why consumers prefer AI assistants to apps, and how brands should respond

Discover why consumers are choosing AI assistants over traditional apps and how brands can adapt to this shift in digital experience.

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Generative AI

From announcement to implementation: Building ChatGPT apps

Explore a detailed technical account of how the team at TELUS Digital built a proof of concept using OpenAI’s Apps SDK, including the architecture choices made, the pitfalls encountered and the lessons learned building on this emerging platform.

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Platform Integrity

Strengthening platform integrity: Best practices for digital community safety

Explore best practices that help digital platforms strengthen trust, protect users and build safer online communities.

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Generative AI

How TELUS Digital built an expert-sourced multimodal dataset for STEM visual question answering

Explore our benchmarkable multimodal dataset designed for fine-tuning and evaluating scientific reasoning through domain-grounded visual question answering.

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Digital Marketing Services

BrazeAI: The marketer's guide to choosing the right tools for every AI maturity level

Go from AI copilot to autopilot. See how to use Braze's generative AI and Intelligence Suite for low-risk, scalable personalization.

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Digital Marketing Services

How to turn promotions into lasting customer relationships and increased revenue

Build a lasting customer relationship strategy with promotions that use timing, value and purpose to boost loyalty, frequency and lifetime value.

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Agentic AI & Automation

Agentic AI: Evolution and evaluation from cognitive foundations

Explore a comprehensive conceptual approach for systematically evaluating agentic AI models and assessing their readiness for real-world applications.

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Web & Mobile App Development

Shipping digital products at scale: How developing with micro frontends reduces risk and boosts agility

Unlock faster, more scalable web development with micro frontends (MFEs). Discover how this architecture reduces risk and boosts agility.

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Article

Transforming CX delivery in a cost-conscious world

Trust and safety in Asia-Pacific: Closing the gap between growth and risk

Using Adobe CJA derived fields: Seven hacks to bypass the data engineering queue and accelerate insights

How predictive analytics powers proactive interventions before customers churn

Securing large language models: A framework for generative AI red teaming

Why consumers prefer AI assistants to apps, and how brands should respond

From announcement to implementation: Building ChatGPT apps

Strengthening platform integrity: Best practices for digital community safety

How TELUS Digital built an expert-sourced multimodal dataset for STEM visual question answering

BrazeAI: The marketer's guide to choosing the right tools for every AI maturity level

How to turn promotions into lasting customer relationships and increased revenue

Agentic AI: Evolution and evaluation from cognitive foundations

Shipping digital products at scale: How developing with micro frontends reduces risk and boosts agility

Be the first to know