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Illustration of a lock on a shield, meant to convey security against fraud when crowdsourcing AI data
Photograph of TELUS Digital team members collaborating in a meeting room
Illustration of a ruler, pencil, eraser, magnifying glass and a piece of paper, meant to symbolize a blueprint, which is an important thing to have when identifying use cases for generative AI in CX.
Illustration of a person speaking into a smartphone, with various icons for settings cogs, microphones and text, all meant to represent voice technology.
Illustration of various forms fine-tuning methods for large language models, including fine-tuning, prompt engineering, RLHF and RAG. Each of these methods is illustrated with iconography and shown to be connected
Futuristic illustration of a car in motion, meant to symbolize AI technology in the automotive industry
Illustration including an icon of a chat bubble and headset meant to symbolize contact centers, and data points meant to symbolize AI data
Two people floating and surrounded by a web of interconnected icons depicting a lock, shield, alert, cloud, key, password and more, all meant to symbolize responsible AI
Photo of a group of people sitting in a circle, meant to represent a focus group to design for customer empathy
Illustration of a paper airplane breaking through a maze, used to symbolize overcoming challenges
People gathered around a whiteboard in an office setting, with one individual writing on the whiteboard, meant to symbolize the understanding of customer data necessary in customer experience
Two people and a robot at a table, with the robot shaking one person's hand, all meant to symbolize chatbot empathy

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