Customer service outsourcing has come a very long way since its advent a few decades ago. If you haven’t recently considered outsourcing your brand’s customer care, here are three reasons why it should be top of mind.
Trusted partnerships benefit everyone by fostering, collaboration, and enabling companies to offer services and solutions that help their customers live better lives. Discover how when core values are shared, partnerships can thrive over the short and long-term for sustainable success.
From travel, to groceries, to oil changes, there’s a loyalty program for just about everything these days. But, do these programs actually accomplish what their namesake suggests: drive repeat business and secure customer loyalty?
Multilingual customer care is key to staying competitive in a global marketplace, but it hasn’t always been easy to deliver. Learn how technology like AI and machine learning can give you an edge.
People throw the terms “customer service” and “customer experience” around a lot these days, but do you know the key difference? Learn how they differ — and how each impact your business.
Learn how to optimize your travel and hospitality brand’s customer experience to appeal to Generation Z.
Cost-cutting can be a short-sighted way of dealing with long-term problems. When you’re in the business of delighting customers, make sure you’re not falling into traps that can damage your overall customer experience. Here are five key tripwires to watch out for.
How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.
Bad reviews are bad for business. Discover best practices to protect your brand’s most valuable asset: its reputation.
Feedback is critical for improving the customer experience but long surveys, or surveys sent too often, can prevent consumers from engaging with your brand. Follow these tips to streamline the process and get better results.
A recent TELUS Digital and Harris Poll survey revealed that the majority of consumers prefer a personalized brand experience. Learn best practices to get the most out of the personalization opportunity.
Providing a consistent customer service experience across countries and markets is crucial to building your brand. Discover three tips that can help you keep customers happy wherever they are.
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