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Article

Level up: How games companies are embracing the surge in player support

Games companies have experienced a historic surge in demand in recent months. Discover how they are rising to the challenge to meet increasing demands for player support.

Article

CX Best Practices

Three ways to encourage empathy in CX during a crisis

In good times and in bad, empathy is the key to great customer service. Discover three ways to inspire empathy in your team and your CX.

Article

CX Best Practices

Four ways to make your customer experience more transparent

Transparency of information has taken on increased meaning in our daily lives. From influencing consumer decisions and impacting brand trust, learn how to make your customer experience more transparent to benefit both your business and customers.

Article

CCaaS

How the cloud makes work easier for contact center agents

Cloud solutions in contact centers are changing the customer service game not only for customers, but also for agents. Learn about the top three benefits of a cloud-based contact center.

Connecting to customers in times of crisis

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CX Best Practices

The importance of staying connected with customers during a crisis

Maintaining business continuity while demonstrating awareness of the current COVID-19 situation is a delicate balancing act. Discover best practices on how to effectively connect with your customers during challenging times.

Article

Omnichannel Customer Journey

A new journey map: Jobs to be done (plus a downloadable template)

Learn how to use jobs-to-be-done (JTBD) journey mapping and find new product strategy insights with WillowTree's free downloadable opportunity map template.

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Digital Strategy

Five real-world examples of the value of user research

Explore five compelling real-world examples that highlight the value of user research. Discover how user insights can drive powerful digital experiences.

Article

Web & Mobile App Development

Building scalable white-label Android apps with Gradle

Learn a potential approach for building scalable white-label Android apps that cater to diverse brands and businesses by using Gradle.

Article

Generational Support Travel & Hospitality

Four ways to connect with Baby Boomer leisure travelers

Baby Boomers may not be obsessed with sharing vacation photos on Instagram or snapping videos for TikTok, but that doesn’t mean they don’t have the desire (and resources) to travel. Learn how to attract and retain this coveted demographic.

Article

CX Best Practices

How curiosity in the contact center leads to better CX

Curiosity isn’t just an innate characteristic people possess. Rather, it’s a behavior that can be learned with a little encouragement. Learn how to foster a culture of curiosity in the workplace and improve the customer experience in the process.

Article

Content Moderation

The role of AI in content moderation

AI is great at detecting some types of unwanted user-generated content, but not others. That’s why your safest best is to take a high-tech, high-touch approach to content moderation. Learn more about striking the right balance between technology and human agents.