Article

What is Sentiment Analysis? – Approaches, Applications, Guidelines

Article

The essential guide to sentiment analysis

In this introduction to sentiment analysis, we discuss what it is, how it works, and offer advice for building a sentiment analysis model.

The Essential Guide to Entity Extraction

Article

Linguistic Annotation

The essential guide to entity extraction

Covering everything from the basic makeup of an entity to popular formatting methods, this entity extraction guide will help you with your next AI data project.

Article

Digital Experience Trends Banking, Financial Services & Insurance

A banking executive’s guide to savings and self service digital products

Samantha Melting, SVP and Head of Consumer at Synchrony Financial, shares how bank executives should think about digital savings and self-service products.

Five Approaches to Data Labeling for Machine Learning Projects

Article

Data Annotation

Five approaches to data labeling for machine learning projects

In this article we cover five common approaches to data labeling for machine learning, along with pros and cons for each.

Article

AI Best Practices

50 AI terms every beginner should know

Looking to understand the vocabulary of AI? Read our glossary of 50 AI terms that will help you to hold your own in any discussion about machine learning.

Article

Content Moderation

The essential guide to content moderation

Moderating content is a complex task. In this article we discuss what content moderation involves and introduce a range of different ways that content is processed and filtered.

Article

Scaling & Growth Technology

Getting employee engagement right when ramping in the tech sector

A surge in interest for e-commerce and delivery platforms is pushing tech companies to ramp in order to keep pace with demand. Discover why employee engagement is a critical component of an effective ramping program.

Article

Web & Mobile App Development

A how-to guide for Apple TV setup with Charles Proxy

Learn how to set up Apple TV with Charles Proxy in this comprehensive how-to guide, which enables you to see the SSL traffic coming through your Apple TV.

Article

CX Trends Retail & Ecommerce

How CX is driving the future of payments

Digital payments continue to rise in popularity as consumers look for alternate ways to shop safely. Discover how CX is shaping the payments landscape.

Three Ways Your Smartphone is Programmed to Use AI and Machine Learning

Article

AI Use Cases

Three ways your smartphone is programmed to use AI and machine learning

Artificial intelligence and machine learning are changing mobile CX. Read on for three ways that AI and machine learning are built into your smartphone.

Article

AI Best Practices

Five ways every business can start implementing AI into their framework

It is never too late to start implementing artificial intelligence. From streamlining customer service workflows to gauging public opinion, discover how AI technology can be used to improve almost any business model.