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Digital ExperienceHealthcareHealthcare customer service goes high-tech with immersive technology
Discover four technologies that are gaining traction in the healthcare industry as companies merge a functional, high-quality experience with the empathy patients are looking for.
Digital ExperienceChatbots: The pros and cons of automated customer service
Learn what key factors to consider before introducing chatbots to your customer service strategy, with lessons from Microsoft, Estée Lauder and Airbnb.
Customer ExperienceTechnologyCustomer service for seniors: Why tech companies are taking an old-school approach
Despite their innovative products, discover why fast-growing tech companies, like Honor and Intuition Robotics, are taking an old-fashioned approach to customer service
Digital ExperienceHealthcareHow fast-growing health-tech companies are improving the patient experience
Learn how high-growth tech-driven companies like Oscar Health and Zocdoc are leveraging customer service in the healthcare industry to deliver an improved patient experience.
Customer ExperienceFinancial Services & FintechHow fintech companies are attracting Gen Z through customer experience
Discover how fintech companies and traditional financial institutions are using a digital and personalized customer experience to capture the attention of Generation Z.
People & CultureHow customer service significantly improves with diversity in the workplace
Learn why companies should consider diversity as a strategic tactic in realizing their business goals, including attracting top talent, enhancing their brand and delivering great customer service.
Digital ExperienceGamesWhy customer self-service is crucial for gaming player support
An often tech-savvy community, gamers have long turned towards self-help customer support as a primary means of service. Learn four ways to deliver exceptional self-service player support from industry experts.
Customer ExperienceTechnologyTELUS Digital and Google Cloud: Collaborating for customer experience innovation
Discover how Google Cloud and TELUS Digital are working together to create a better employee and customer experience through a high-tech, high-touch approach.
Customer ExperienceHow to excel at IoT and smart-home customer service
Internet of Things (IoT) connected home devices are making the contact center and customer service more important than ever. Discover how successful smart-home providers deliver exceptional customer service.
Customer ExperienceTravel & HospitalityEnhancing customer experience in the hospitality industry
From a minimalist yet cozy interior design to free Wi-Fi throughout, learn how citizenM has redesigned the conventional hotel stay and rewired it for a digital-savvy generation of travelers
Customer ExperienceCustomer service for Gen Z: How to connect with the next power generation
Discover how to effectively meet the unique customer service expectations of Generation Z by offering speed, security and availability in each brand interaction.
Customer ExperienceTechnologyThree ways tech unicorns are prioritizing customer service as a differentiator
Three ways high-valued fast-growing tech companies are leveraging customer service to differentiate themselves from established businesses and competing start-ups.
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