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People & CultureIn the global war for talent, CSR goes from ‘nice to have’ to ‘must have’
Discover how a well-executed corporate social responsibility (CSR) strategy can help attract and retain top talent in an increasingly competitive human capital market.
Customer ExperienceGamesHow to exceed gamers’ customer service expectations through outsourcing
Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.
Digital ExperienceTravel & HospitalityHow the travel and hospitality industry can get ahead with omnichannel customer service
Learn what brands in the travel and hospitality industry stand to gain from an omnichannel offering and how to tap into this growing opportunity for seamless customer service.
Customer ExperienceGamesHow to deliver winning mobile gaming player support – tips from industry experts
When it comes to mobile gaming, customers have plenty of options to choose from. Discover how exceptional player support can serve as a differentiator in this competitive industry.
Customer ExperienceTravel & HospitalityWhy tailoring customer service to Millennials and Baby Boomers is key for travel and hospitality
Discover why catering to the needs of each demographic is key to creating memorable experiences and customer interactions in the travel and hospitality industry.
Customer ExperienceTravel & HospitalityHow to create loyal customers and brand evangelists in travel and hospitality
Learn how the best travel and hospitality brands are utilizing white-glove service and concierge contact centers to transform travelers from simply being loyal, to proactive brand advocates.
People & CultureGamesThe benefits of hiring gamers to deliver exceptional games customer support
Managing the distinct customer support expectations of gamers is easier said than done. While there are many ways to go about the task, here’s one approach that has impressive results.
Customer ExperienceTravel & HospitalityThree ways travel and hospitality contact centers can localize the customer experience
Travel and hospitality contact centers can play a vital role in easing customer effort. Find out three ways contact centers can deliver a localized experience to each and every traveler.
Digital ExperienceTravel & HospitalityHow travel and hospitality brands are using data to improve the customer experience
Customers today expect more personalized service than ever before. Discover how travel and hospitality brands are using data to attain a true 360-degree view of the customer.
Customer ExperienceTechnologyHow fast-growing companies can use outsourcing to scale business
In order to scale business efficiently, fast-growing companies need to be agile and smart with time and resources. Discover expert tips on when and where to outsource.
Customer ExperienceWhy Central America is an appealing outsourcing destination
Learn why countries in Central America, like Guatemala and El Salvador, have become some of the fastest-growing destinations for contact center outsourcing.
Customer ExperienceHow Millennial call-center agents can better serve the aging population
Discover what organizations with older customers are doing to hire and train the right Millennial agents, as well as to help seniors help themselves.
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