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Customer ExperienceHow to keep customers front and center when scaling your business
Learn how to ensure the customer experience grows in tandem with your company’s products and services with best practices and insights from industry leaders.
Customer ExperienceFinancial Services & FintechHow Millennial habits impact banking innovation and customer service
Learn how fintech and traditional financial services companies can use the Millennial model to seize new customer service opportunities.
Customer ExperienceHealthcareHealthcare and IoT: Balancing patient privacy, innovation and customer service
Delivering patient care and support in a hyperconnected era is complicated, but not impossible. Discover some of the key customer service considerations for IoT-enabled health devices.
Customer ExperienceRamping up for the holidays: How to excel at handling higher customer service demands
Successfully meeting customers’ service expectations is challenging year-round but there are essential lessons to learn from holiday crunch time.
Cloud & IT LifecycleTechnologyThe strategic advantage of outsourcing your IT service desk
Providing a high performing IT service desk to meet employee needs is challenging. Discover how outsourcing can make your team more efficient and effective.
Digital ExperienceGamesHow gaming player support is evolving with chatbot technology
Gamers are a passionate community and word of poor customer service can spread instantly. Discover how emerging chatbot tech can enhance the player support experience.
Customer ExperienceFinancial Services & FintechWhy Millennials prefer banking with non-financial brands
The majority of Millennials would rather go to the dentist than listen to a message from the bank. Learn how tech companies are winning over this coveted demographic in the financial services industry.
Digital ExperienceGamesHow to adapt gaming player support to modern tech disruptors
Discover how player support is evolving to meet new standards set by industry disruptors like mobile gaming, digital subscriptions, streaming services and virtual reality.
Digital ExperienceDoes big data always mean big benefits for customers?
Data is the foundation of modern innovation but whether these disruptions make the world better is up for debate. Discover the pros and cons of using big data to inform the CX.
Customer ExperienceFinancial Services & FintechHow customer service is evolving with P2P payments
Discover how the financial services industry is changing to address the rising popularity of peer-to-peer (P2P) payments and the unique customer service challenges in the space.
Cloud & IT LifecycleTechnologyHow IT outsourcing enables tech company growth
Discover how IT outsourcing can help fast-growing technology companies keep pace in today’s highly competitive market by realizing efficiencies in three key areas.
Digital ExperienceHealthcareHow artificial intelligence is revolutionizing the patient experience in healthcare
Discover how artificial intelligence is improving healthcare customer service by solving some of the most cumbersome problems facing the industry today.
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