Customer Experience
- Insights
- Customer Experience
- All Insights
CX Best PracticesDo loyalty programs really drive customer loyalty?
From travel, to groceries, to oil changes, there’s a loyalty program for just about everything these days. But, do these programs actually accomplish what their namesake suggests: drive repeat business and secure customer loyalty?
CX Best PracticesSpeaking your language in customer service
Multilingual customer care is key to staying competitive in a global marketplace, but it hasn’t always been easy to deliver. Learn how technology like AI and machine learning can give you an edge.
CX Best PracticesWhat is customer service vs. customer experience?
People throw the terms “customer service” and “customer experience” around a lot these days, but do you know the key difference? Learn how they differ — and how each impact your business.
Generational SupportTravel & HospitalityHow Generation Z is changing, and challenging, the future of travel
Learn how to optimize your travel and hospitality brand’s customer experience to appeal to Generation Z.
CX Best PracticesIt's a trap! Don't fall for these five customer service cost-cutting pitfalls
Cost-cutting can be a short-sighted way of dealing with long-term problems. When you’re in the business of delighting customers, make sure you’re not falling into traps that can damage your overall customer experience. Here are five key tripwires to watch out for.
CX TrendsHealthcareThe retail spillover in healthcare
How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.
CX Best PracticesSurvey says: How to avoid customer feedback fatigue
Feedback is critical for improving the customer experience but long surveys, or surveys sent too often, can prevent consumers from engaging with your brand. Follow these tips to streamline the process and get better results.
CX Best PracticesBest practices for personalizing the customer experience
A recent TELUS Digital and Harris Poll survey revealed that the majority of consumers prefer a personalized brand experience. Learn best practices to get the most out of the personalization opportunity.
CX Best PracticesKeeping customer service consistent for global brands
Providing a consistent customer service experience across countries and markets is crucial to building your brand. Discover three tips that can help you keep customers happy wherever they are.
CX Best PracticesDoes your company need a chief experience officer?
More and more companies are creating a C-level role explicitly dedicated to building a customer-obsessed culture. But, does that mean that every company needs a Customer Experience Officer (CXO) in order to compete?
Outsourcing PartnershipsHealthcareExceeding open enrollment goals with outsourcing
Open enrollment is coming. Is your health insurance company prepared for an influx of customer calls? Learn how the right outsourcing partner can help you deliver exceptional customer care with knowledge, skill and ease.
Outsourcing LocationsWhy Ireland's tech hub status makes it a great outsourcing destination
For companies looking to increase competency and reduce costs in a legitimate, world-class tech environment, Dublin and Cork should be high on the list. Here are a few of the reasons why.
Check out our solutions
Transform your customer experience organization with our tailored solutions that support the full digital CX journey.
Learn more