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CX Best PracticesSeven commonly misused buzzwords in CX
Discover seven of the most commonly misused buzzwords in customer experience — and what they actually mean.
CX MetricsOut with average handle time and in with customer effort score
Organizations have long relied on average handle time (AHT) to measure customer service success. But in an age defined by customer experience and engagement, more and more brands are wondering: Is it really sufficient to measure success in seconds?
CX TrendsHealthcareThe future of patient / customer experience
In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.
CX TrendsTravel & HospitalityThree ways airlines are reinventing COVID travel
Air travel has changed significantly due to COVID-19. Here’s what airlines are doing to keep travelers safe while streamlining the customer experience (CX).
Outsourcing PartnershipsThe importance of co-innovation in business
Discover why co-innovation is an instrumental strategy in accelerating digital transformation for better business and CX outcomes.
CX TrendsRetail & EcommerceHow CX is driving the future of payments
Digital payments continue to rise in popularity as consumers look for alternate ways to shop safely. Discover how CX is shaping the payments landscape.
Customer JourneyDesigning customer experience for the everything customer
Do you know how to provide great customer experiences to the ‘everything customer’? Find out how to satisfy the next generation of consumers.
Scaling & GrowthHealthcareHow the healthcare industry is ramping for its biggest season ever
Discover how the flu season, open enrollment and ongoing global pandemic are challenging the healthcare industry to hire and scale smartly this winter.
CX Best Practices4 Things You Missed From the Ever-Evolving Effortless Experience: An Audience with Matt Dixon
Do you know what it really takes to reduce customer effort and improve CX? Discover some new insights from a world-renowned CX leader, Matthew Dixon.
CX Best PracticesHealthcareFive CX lessons from the rise of telemedicine
Telemedicine has grown exponentially during COVID-19. Here are five digital transformation and CX lessons we can glean from its meteoric rise.
CX TrendsFive ways 5G will impact the customer experience
The new generation of wireless technology promises increased reliability, performance and efficiency. Learn more about 5G’s potential to make waves in the customer experience.
CX Best PracticesTravel & HospitalityHow travel and hospitality brands are adapting with the pandemic
As economies around the world cautiously re-open, travel and hospitality brands’ CX needs will likely remain unpredictable for the foreseeable future. Discover the keys to successfully navigating the road to recovery.
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