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Cloud solutions in contact centers are changing the customer service game not only for customers, but also for agents. Learn about the top three benefits of a cloud-based contact center.

Self-service can be an efficient way to deliver customer care – provided your customers don’t hit a snag. Discover best practices for avoiding obstacles.

Generations have different preferences for when, where and how they want to use customer support self-service tools. But, what are they? Take a journey through our flowchart and see for yourself!

It’s estimated that by 2025, 60% of major consumer brands and retailers will be increasing customer engagement and influencing purchasing decisions through the use of emotion detection and management strategies. Here’s a look at how they’ll accomplish the task.

Cart abandonment statistics are high across all industries. Discover some of the best strategies for getting customers to complete their online purchases and save ‘ghosting’ for the dating apps.

Data is invaluable for creating a personalized experience for your customers. Follow these steps to avoid crossing the line from considerate to creepy.

Discover some of the best ways for telcos to incorporate and leverage digital technology such as RPA, data and analytics, conversational bots and UX/UI.

Consumers are recognizing the convenience of verbally searching for information. For busy, on-the-go customers, the hands-free interaction option is hard to beat, which begs the question: Is your business’s customer experience (CX) voice-compatible?

Building a chatbot? Steer clear of these common mistakes to maximize your chances of customer service success.

Digital transformation isn’t unlike building a house. Discover how every component of your company contributes something different to the overall success of the project.