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- Insights
- Article
- Digital ExperienceRetail & Ecommerce
How COVID-19 is accelerating the adoption of a cashless society
Is COVID cashlessness an enduring trend? Learn more about the changing digital payments landscape and the trends shaping the cash vs. cashless debate.
- Digital Experience
Best practices guide to addressing — and preventing — fraud in your IVR system
IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.
- Digital Experience
How do chatbots work? An introductory guide
A chatbot is a program that mimics real, human conversation. Learn how they work in this introductory guide.
- Digital Experience
Data security considerations for the future of remote work
As the world’s biggest work from home revolution continues, it’s time to take a long-term look at your data security measures.
- Digital Experience
A beginner-friendly glossary of chatbot terms
Learn the basic chatbot terms you’ll need to know before diving into further research about how a chatbot works or how to build one.
- Digital Experience
How visual IVR improves the omnichannel customer experience
Emerging as the self-service customer support channel of the future, discover all the CX benefits of implementing a visual IVR system.
- Digital ExperienceHealthcare
The crucial new role of automation in healthcare CX
Automation is an invaluable tool for healthcare companies. Discover how mobile technology and chatbots can transform your customer experience.
- Digital ExperienceFinancial Services & Fintech
Would you trust a robot e-banker?
AI-powered robotic process automation, virtual assistants and chatbots promise to change the banking CX. Learn how banks can build trust and get consumers onboard.
- Digital Experience
Data science: who benefits from it and why?
Learn how data science can help you make informed business decisions to amplify your growth potential and better personalize the customer experience journey.
- Digital ExperienceRetail & Ecommerce
Building business resiliency through augmented customer experiences
Discover how businesses are adapting to make more resilient versions of themselves and creating interesting new dimensions to the customer experience in the process.
- Digital Experience
Data Science vs. Big Data vs. Data Analytics - what’s the difference?
Understanding the nuances of each area of data specialization is key in order to best utilize and leverage them to their full potential. Discover the differences between data science, big data and data analytics and the functions they perform.
- Digital ExperienceRetail & Ecommerce
How omnichannel CX is critical to the future of e-commerce
The pandemic has changed the way many consumers shop. Discover why omnichannel sales and CX is critical to the continued success of e-commerce in a post-pandemic world.
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