Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.
The key to capitalizing on a digital workforce is through optimization. Learn how to make the most of your digital co-workers.
Discover six ways brands can deliver top-level service and boost their customer satisfaction (CSAT) scores in the process.
The cryptocurrency market is attracting more users than ever. Learn how customer support can evolve to meet growing expectations.
You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.
Do you know the difference between chatbots and proactive live chat? Find out more about this CX tool that can personalize service at scale.
Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you’re meeting customer needs.
Discover seven of the most commonly misused buzzwords in customer experience — and what they actually mean.
Learn the 4 phases of journey mapping and how to apply them specifically to financial services, an industry where customer behavior is changing rapidly.
Organizations have long relied on average handle time (AHT) to measure customer service success. But in an age defined by customer experience and engagement, more and more brands are wondering: Is it really sufficient to measure success in seconds?
Learn the importance of incorporating voice technology into your financial institution's digital roadmap based on the unique applications and benefits of voice.
In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.
Get curated content delivered right to your inbox. No more searching. No more scrolling.
