Scaling your business comes with enormous and sometimes unforeseen challenges. Discover seven of the most common mistakes leaders make when ramping up customer service.
By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.
Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.
The key to capitalizing on a digital workforce is through optimization. Learn how to make the most of your digital co-workers.
Discover six ways brands can deliver top-level service and boost their customer satisfaction (CSAT) scores in the process.
The cryptocurrency market is attracting more users than ever. Learn how customer support can evolve to meet growing expectations.
You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.
Do you know the difference between chatbots and proactive live chat? Find out more about this CX tool that can personalize service at scale.
Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you’re meeting customer needs.
Discover seven of the most commonly misused buzzwords in customer experience — and what they actually mean.
Organizations have long relied on average handle time (AHT) to measure customer service success. But in an age defined by customer experience and engagement, more and more brands are wondering: Is it really sufficient to measure success in seconds?
In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.
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