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Customer ExperienceFinancial Services & FintechHow Millennial habits impact banking innovation and customer service
Learn how fintech and traditional financial services companies can use the Millennial model to seize new customer service opportunities.
Customer ExperienceHealthcareHealthcare and IoT: Balancing patient privacy, innovation and customer service
Delivering patient care and support in a hyperconnected era is complicated, but not impossible. Discover some of the key customer service considerations for IoT-enabled health devices.
Customer ExperienceRamping up for the holidays: How to excel at handling higher customer service demands
Successfully meeting customers’ service expectations is challenging year-round but there are essential lessons to learn from holiday crunch time.
Customer ExperienceFinancial Services & FintechWhy Millennials prefer banking with non-financial brands
The majority of Millennials would rather go to the dentist than listen to a message from the bank. Learn how tech companies are winning over this coveted demographic in the financial services industry.
Customer ExperienceFinancial Services & FintechHow customer service is evolving with P2P payments
Discover how the financial services industry is changing to address the rising popularity of peer-to-peer (P2P) payments and the unique customer service challenges in the space.
Customer ExperienceTechnologyCustomer service for seniors: Why tech companies are taking an old-school approach
Despite their innovative products, discover why fast-growing tech companies, like Honor and Intuition Robotics, are taking an old-fashioned approach to customer service
Customer ExperienceFinancial Services & FintechHow fintech companies are attracting Gen Z through customer experience
Discover how fintech companies and traditional financial institutions are using a digital and personalized customer experience to capture the attention of Generation Z.
Customer ExperienceTechnologyTELUS Digital and Google Cloud: Collaborating for customer experience innovation
Discover how Google Cloud and TELUS Digital are working together to create a better employee and customer experience through a high-tech, high-touch approach.
Customer ExperienceHow to excel at IoT and smart-home customer service
Internet of Things (IoT) connected home devices are making the contact center and customer service more important than ever. Discover how successful smart-home providers deliver exceptional customer service.
Customer ExperienceTravel & HospitalityEnhancing customer experience in the hospitality industry
From a minimalist yet cozy interior design to free Wi-Fi throughout, learn how citizenM has redesigned the conventional hotel stay and rewired it for a digital-savvy generation of travelers
Customer ExperienceCustomer service for Gen Z: How to connect with the next power generation
Discover how to effectively meet the unique customer service expectations of Generation Z by offering speed, security and availability in each brand interaction.
Customer ExperienceTechnologyThree ways tech unicorns are prioritizing customer service as a differentiator
Three ways high-valued fast-growing tech companies are leveraging customer service to differentiate themselves from established businesses and competing start-ups.
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