Sometimes the best thing a fast-growing tech company can do for its customers is ignore them — or so says LinkedIn co-founder Reid Hoffman. But, how do you recognize that critical moment when ignoring customers could actually be detrimental to the company?
Discover how China’s emerging high-tech sector and focus on innovation have made it into an attractive outsourcing location for global brands.
Chat support provides financial services firms an opportunity to build customer trust, while maximizing the customer experience, but only when implemented correctly. Discover tips to effectively structure your chat services.
Hiring a contact center is a big decision. Discover the keys to finding a customer experience partner that will set your brand up for long-term success.
What makes a great chatbot? It’s a combination of functionality, convenience and good UX/UI design. Here’s a look at five shining examples of conversational bots.
Discover the growing link between data ethics and excellent customer experience, along with key strategies for building consumer trust.
Learn why great customer service in telecom demands a blend of digital transformation and an engaged corporate culture.
Learn how player support is evolving with financial technology.
From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.
Discover best practices for resolving complaints and winning back customers.
Learn how to make your company’s healthcare customer service a more empathetic, humane experience.
Learn how to deliver exceptional customer service to travelers who blend business and leisure.
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