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KYC contentful

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Fraud Prevention

Know your customer (but don’t annoy them)

Know your customer (KYC) processes are crucial for corporate and client security. Learn best practices for striking the right balance between trust and convenience.

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Top five conversational bots and why we love them

What makes a great chatbot? It’s a combination of functionality, convenience and good UX/UI design. Here’s a look at five shining examples of conversational bots.

Data-Ethics

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CX Analytics & Metrics

Data ethics and the impact on customer service

Discover the growing link between data ethics and excellent customer experience, along with key strategies for building consumer trust.

Telecom-CX

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CX Best Practices Communications & Media

Three essential elements for superior telecom customer experience

Learn why great customer service in telecom demands a blend of digital transformation and an engaged corporate culture.

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CX Trends Games

Fintech’s growing role in online games and player support

Learn how player support is evolving with financial technology.

IHG

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CX Best Practices Travel & Hospitality

How IHG takes hospitality to new heights

From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.

Customer-Win-Back-strategy

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CX Best Practices

How to optimize your customer win-back strategy

Discover best practices for resolving complaints and winning back customers.

Airline-Automation

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Agentic AI & Automation Travel & Hospitality

On time, every time: The value of intelligent automation in air travel

Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service.

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CX Best Practices Healthcare

The most important quality for a healthcare customer service agent to have

Learn how to make your company’s healthcare customer service a more empathetic, humane experience.

Bliesure

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CX Best Practices Travel & Hospitality

Bleisure customer experience: Meeting the needs of the modern traveler

Learn how to deliver exceptional customer service to travelers who blend business and leisure.

Design-Thinking

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Customer Journey

Why design thinking in the contact center drives CX innovation

Find out how design thinking and journey mapping are elevating the customer experience.

Emotions-Financial-Services 1540867048312

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CX Best Practices Financial Services & Fintech

Playing to customers’ emotions in financial services

Learn how leading fintech firms are building emotional connections with their customers.

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