All insights
Latest insights
AI DataThe human side of AI and data annotation
When most people think of AI, they think of computers and exuberant datasets. But humans are the most critical piece of any AI project. Learn why.
Customer ExperienceTravel & HospitalityHow to prepare for a post-pandemic surge in the travel and hospitality industry
Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you’re meeting customer needs.
Customer ExperienceSeven commonly misused buzzwords in CX
Discover seven of the most commonly misused buzzwords in customer experience — and what they actually mean.
Digital ExperienceFinancial Services & FintechFour ways techfins are redefining digital CX
Learn how techfin companies are using their marketplace momentum and digital ubiquity to gain a foothold in the fast-growing financial sector.
AI DataWhat is data annotation and why does it matter?
Discover what data annotation is, why it’s important and the key types of data annotation processes that help fuel our AI-driven world.
Cloud & IT LifecycleWhat's the difference between RPA and hyperautomation?
While RPA has been a mainstay of many companies, hyperautomation is quickly becoming a key part of CX strategy. Discover the difference between the two and how you can best leverage this emerging trend.
Customer ExperienceOut with average handle time and in with customer effort score
Organizations have long relied on average handle time (AHT) to measure customer service success. But in an age defined by customer experience and engagement, more and more brands are wondering: Is it really sufficient to measure success in seconds?
People & CultureGamesWhat your support team needs to know about gamer mental health
People are spending more time than ever with video games since the pandemic began. Here’s what you need to know to better support gamer mental health.
AI DataHow do you train artificial intelligence?
Every AI and machine learning project requires training in order to excel. Learn what AI training is, how it works and discover some tips for success.
Digital ExperienceRetail & EcommerceThe future of mobile payments in the U.S.
The COVID-19 pandemic has helped accelerate society away from cash. With mobile payments gaining traction globally, discover if now is the right time for the U.S. to make the move towards digital wallets.
Cloud & IT LifecycleWhy your business needs to modernize its IT
Modernizing your company’s IT doesn’t have to be expensive or complicated. Discover the short- and long-term benefits of updating your IT infrastructure now.
AI DataFive pitfalls to avoid before you start collecting data
Discover five of the most common pitfalls brands encounter with data collection — and ways to successfully overcome them.
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