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Trust & SafetyRetail & EcommerceHow the pandemic is shaping the future of social commerce
Social selling, or social commerce, is revolutionizing the way organizations do business online. Here’s how it can help you deliver a more satisfying customer experience.
Customer ExperienceHealthcareThe future of patient / customer experience
In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.
Digital ExperienceRetail & EcommerceHow is your mobile and web checkout affecting your customer experience?
The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.
Customer ExperienceTravel & HospitalityThree ways airlines are reinventing COVID travel
Air travel has changed significantly due to COVID-19. Here’s what airlines are doing to keep travelers safe while streamlining the customer experience (CX).
AI DataTraining data is key for natural language processing algorithms
Learn about how data scientists use large volumes of annotated data to improve the decision-making of AI models.
Digital ExperienceRetail & EcommerceHow COVID-19 is accelerating the adoption of a cashless society
Is COVID cashlessness an enduring trend? Learn more about the changing digital payments landscape and the trends shaping the cash vs. cashless debate.
AI DataWhat is computer vision?
Humans and animals use their eyes to see the world around them; computer vision is the science that aims to give a similar skill to machines. Learn how in this overview.
Customer ExperienceThe importance of co-innovation in business
Discover why co-innovation is an instrumental strategy in accelerating digital transformation for better business and CX outcomes.
AI DataHow to outsource image annotation
As the list of managed data service providers grows, how do you decide which to trust? Discover key steps for selecting the right data annotation company for your project.
AI DataFive reasons why data annotation matters
Data annotation is the invisible infrastructure behind our AI-powered future. Learn more about this industry and why it’s never mattered more.
Digital ExperienceBest practices guide to addressing — and preventing — fraud in your IVR system
IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.
AI DataFive text annotation services for voice assistants
Voice assistants are more prominent than ever. Discover five text annotation services to help you build an industry-leading voice assistant.
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