All insights
Latest insights
Digital ExperienceHow to optimize your digital workforce
The key to capitalizing on a digital workforce is through optimization. Learn how to make the most of your digital co-workers.
AI DataHow to mitigate bias in artificial intelligence models
If you train your model with biased data, it will learn and even amplify those biases. Here’s how to address bias in artificial intelligence models.
Customer ExperienceSix ways to take your CSAT from good to great
Discover six ways brands can deliver top-level service and boost their customer satisfaction (CSAT) scores in the process.
Trust & SafetyFinancial Services & FintechBridging the trust gap in fintech
Increasing fintech adoption will depend on how well brands can build greater trust with consumers. Discover how a strong customer experience strategy can help.
AI DataComputer vision through the ages
Uncover the history of computer vision, deep learning and neural networks, and learn how their developments could meaningfully impact businesses and society as a whole.
Customer ExperienceFinancial Services & FintechTransforming crypto customer service for mass consumer adoption
The cryptocurrency market is attracting more users than ever. Learn how customer support can evolve to meet growing expectations.
Customer ExperienceThe Internet of Behavior and the future of customer experience
You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.
Customer ExperienceProactive live chat: What it is and how to get it right
Do you know the difference between chatbots and proactive live chat? Find out more about this CX tool that can personalize service at scale.
AI DataFour types of audio transcription and when to use them
There are a wide variety of audio transcription services. In this article, we’ll help you to figure out which type of audio transcription is best for you.
People & CultureGamesHiring for the games industry is changing
As the games industry continues to grow, the battle for talent requires games companies to evolve their hiring and onboarding practices. Read on for more.
Digital ExperienceNFTs and the ‘art’ of digital disruption
As part of the TELUS Digital leadership series, conceptual artist Kevin Abosch discusses the meteoric rise of NFTs and the digital evolution of the art world. Discover key takeaways from the event and how these learnings can be applied across industries.
Digital ExperienceFinancial Services & FintechAutonomous finance is here and it's reinventing customer expectations
Autonomous finance is bringing transformative change to the financial industry. Discover best practices to ensure you’re exceeding customer expectations.
Be the first to know
Get curated content delivered right to your inbox. No more searching. No more scrolling.
Subscribe now