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AI DataFour types of audio transcription and when to use them
There are a wide variety of audio transcription services. In this article, we’ll help you to figure out which type of audio transcription is best for you.
People & CultureGamesHiring for the games industry is changing
As the games industry continues to grow, the battle for talent requires games companies to evolve their hiring and onboarding practices. Read on for more.
Digital ExperienceNFTs and the ‘art’ of digital disruption
As part of the TELUS Digital leadership series, conceptual artist Kevin Abosch discusses the meteoric rise of NFTs and the digital evolution of the art world. Discover key takeaways from the event and how these learnings can be applied across industries.
Digital ExperienceFinancial Services & FintechAutonomous finance is here and it's reinventing customer expectations
Autonomous finance is bringing transformative change to the financial industry. Discover best practices to ensure you’re exceeding customer expectations.
AI DataThe human side of AI and data annotation
When most people think of AI, they think of computers and exuberant datasets. But humans are the most critical piece of any AI project. Learn why.
Customer ExperienceTravel & HospitalityHow to prepare for a post-pandemic surge in the travel and hospitality industry
Travel and hospitality brands can expect a post-pandemic surge in demand. Discover best practices to ensure you’re meeting customer needs.
Customer ExperienceSeven commonly misused buzzwords in CX
Discover seven of the most commonly misused buzzwords in customer experience — and what they actually mean.
Digital ExperienceFinancial Services & FintechFour ways techfins are redefining digital CX
Learn how techfin companies are using their marketplace momentum and digital ubiquity to gain a foothold in the fast-growing financial sector.
AI DataWhat is data annotation and why does it matter?
Discover what data annotation is, why it’s important and the key types of data annotation processes that help fuel our AI-driven world.
Cloud & IT LifecycleWhat's the difference between RPA and hyperautomation?
While RPA has been a mainstay of many companies, hyperautomation is quickly becoming a key part of CX strategy. Discover the difference between the two and how you can best leverage this emerging trend.
Customer ExperienceOut with average handle time and in with customer effort score
Organizations have long relied on average handle time (AHT) to measure customer service success. But in an age defined by customer experience and engagement, more and more brands are wondering: Is it really sufficient to measure success in seconds?
People & CultureGamesWhat your support team needs to know about gamer mental health
People are spending more time than ever with video games since the pandemic began. Here’s what you need to know to better support gamer mental health.
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