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Trust & SafetyUser-generated content: Empowering a community of brand advocates
Learn how you can embrace user-generated content, and your biggest advocates, while protecting your brand with content moderation.
AI DataHow to improve online ads with AI data
More and more brands are using machine learning and computer vision in their advertising. Discover the risks and benefits.
Customer ExperienceGamesPlayer support metrics: How to choose and improve KPIs
Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.
Digital ExperienceMachine learning security for chatbots
Chatbots are a vital tool in improving the customer experience but machine learning security is key. Discover important considerations for design.
Digital ExperienceHow to optimize your digital workforce
The key to capitalizing on a digital workforce is through optimization. Learn how to make the most of your digital co-workers.
AI DataHow to mitigate bias in artificial intelligence models
If you train your model with biased data, it will learn and even amplify those biases. Here’s how to address bias in artificial intelligence models.
Customer ExperienceSix ways to take your CSAT from good to great
Discover six ways brands can deliver top-level service and boost their customer satisfaction (CSAT) scores in the process.
Trust & SafetyFinancial Services & FintechBridging the trust gap in fintech
Increasing fintech adoption will depend on how well brands can build greater trust with consumers. Discover how a strong customer experience strategy can help.
AI DataComputer vision through the ages
Uncover the history of computer vision, deep learning and neural networks, and learn how their developments could meaningfully impact businesses and society as a whole.
Customer ExperienceFinancial Services & FintechTransforming crypto customer service for mass consumer adoption
The cryptocurrency market is attracting more users than ever. Learn how customer support can evolve to meet growing expectations.
Customer ExperienceThe Internet of Behavior and the future of customer experience
You know about the Internet of Things, but what do you know about the Internet of Behavior? Read this article to find out how IoB influences customer experiences.
Customer ExperienceProactive live chat: What it is and how to get it right
Do you know the difference between chatbots and proactive live chat? Find out more about this CX tool that can personalize service at scale.
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