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Customer ExperienceFive questions with Gen Z expert Jason Dorsey
Looking to enhance your generational strategy? Check out these insights from Jason Dorsey, acclaimed Gen Z expert, founder of The Center for Generational Kinetics (CGK) and bestselling author.
Customer ExperienceWhy Spain demands attention as an outsourcing destination
With its tech talent and central location, Spain is a hub for innovation. Learn more about why Spain is an outsourcing destination you need to consider.
Customer ExperienceTechnologySeven mistakes to avoid when scaling your customer service
Scaling your business comes with enormous and sometimes unforeseen challenges. Discover seven of the most common mistakes leaders make when ramping up customer service.
Digital ExperienceDigital twin technology: what it is and why it matters
Learn how digital twin technology is using real-time virtual representations to revolutionize the customer experience.
Digital ExperienceRetail & EcommerceHow extended reality is redefining the eCommerce experience
Learn how AR and VR technology have the potential to reinvent digital customer experience for eCommerce brands.
People & CultureCoaching at a distance: Five tips for successful virtual coaching
When done right, virtual coaching can be an effective means of professional development. Discover five expert tips for coaching in a remote workplace.
Customer ExperienceHealthcareThe Internet of Medical Things is just what the doctor ordered
By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.
Cloud & IT LifecycleHow to build an automation roadmap
The best way to avoid haphazard automation efforts is to put a detailed roadmap in place. Discover expert tips for developing a plan and putting it in action.
Trust & SafetyUser-generated content: Empowering a community of brand advocates
Learn how you can embrace user-generated content, and your biggest advocates, while protecting your brand with content moderation.
AI DataHow to improve online ads with AI data
More and more brands are using machine learning and computer vision in their advertising. Discover the risks and benefits.
Customer ExperienceGamesPlayer support metrics: How to choose and improve KPIs
Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.
Digital ExperienceMachine learning security for chatbots
Chatbots are a vital tool in improving the customer experience but machine learning security is key. Discover important considerations for design.
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