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Customer ExperienceProgressing from CX provider to brand ambassador
For companies that work with external providers to support their customer experience (CX) delivery, there’s an opportunity for the entire team of customer care agents to engender a critical brand ambassador role. Learn top tips for empowering your team.
AI DataHow to select the best data annotation company
As the list of managed data service providers grows, how do you decide which to trust? Find tips for selecting the right data annotation company for your project.
AI DataA primer for understanding reinforcement learning
Reinforcement learning is a dynamic AI tool that can help improve business decision-making processes. Learn more about its unique value proposition in this primer.
Customer ExperienceRetail & EcommerceHandle with care: CX tips for navigating holiday supply chain challenges
Discover four tips that will help your eCommerce customer care team deliver top-notch support this holiday season.
Customer Experience10 Gen Z insights to improve your CX
Brands that don't develop generational strategies for CX run the risk of being left behind. Learn 10 insights that will help you create experiences that resonate with Gen Z.
Customer ExperienceGamesThe quest for player support in cloud gaming
Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.
People & CultureCustomer care from anywhere
Across industries and geographies, there’s been a historic shift toward the “work anywhere” model. Learn how to set up a remote customer care team for success.
Digital ExperienceEmoji analysis reveals new insights into customer sentiment
Does your brand speak emoji? Discover why the analysis of emojis is crucial to understanding customer sentiment and improving the customer experience.
Customer ExperienceNine real-world examples of great customer experience driving revenue
Looking for inspiration? Check out these real-world examples of brands that generate revenue with top-tier customer experiences.
AI DataHow do recommender systems facilitate great CX?
A recommender system uses machine learning to predict the likelihood that a user will prefer a particular item or service. Learn how these systems facilitate great experiences that keep customers coming back for more.
Customer ExperienceRetail & EcommerceFive eCommerce customer service tips for making a human connection
Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.
Customer ExperienceGamesThe metaverse and the future of gaming
As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.
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