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Customer ExperienceNine real-world examples of great customer experience driving revenue
Looking for inspiration? Check out these real-world examples of brands that generate revenue with top-tier customer experiences.
AI DataHow do recommender systems facilitate great CX?
A recommender system uses machine learning to predict the likelihood that a user will prefer a particular item or service. Learn how these systems facilitate great experiences that keep customers coming back for more.
Customer ExperienceRetail & EcommerceFive eCommerce customer service tips for making a human connection
Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.
Customer ExperienceGamesThe metaverse and the future of gaming
As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.
Customer ExperienceFive questions with Gen Z expert Jason Dorsey
Looking to enhance your generational strategy? Check out these insights from Jason Dorsey, acclaimed Gen Z expert, founder of The Center for Generational Kinetics (CGK) and bestselling author.
Customer ExperienceWhy Spain demands attention as an outsourcing destination
With its tech talent and central location, Spain is a hub for innovation. Learn more about why Spain is an outsourcing destination you need to consider.
Customer ExperienceTechnologySeven mistakes to avoid when scaling your customer service
Scaling your business comes with enormous and sometimes unforeseen challenges. Discover seven of the most common mistakes leaders make when ramping up customer service.
Digital ExperienceDigital twin technology: what it is and why it matters
Learn how digital twin technology is using real-time virtual representations to revolutionize the customer experience.
Digital ExperienceRetail & EcommerceHow extended reality is redefining the eCommerce experience
Learn how AR and VR technology have the potential to reinvent digital customer experience for eCommerce brands.
People & CultureCoaching at a distance: Five tips for successful virtual coaching
When done right, virtual coaching can be an effective means of professional development. Discover five expert tips for coaching in a remote workplace.
Customer ExperienceHealthcareThe Internet of Medical Things is just what the doctor ordered
By enabling medical devices, infrastructure and software to communicate through the internet, the Internet of Medical Things (IoMT) is transforming the healthcare industry. Read more.
Cloud & IT LifecycleHow to build an automation roadmap
The best way to avoid haphazard automation efforts is to put a detailed roadmap in place. Discover expert tips for developing a plan and putting it in action.
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