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People & CultureWhy agents who take control perform best
Empathy and customer experience (CX) go hand-in-hand, but not every agent displays empathy in the same way. Learn how agents who take control can enhance CX.
Cloud & IT LifecycleGreen cloud computing 101
Learn what green cloud computing is, its benefits and how an organization can adopt a more sustainable cloud computing strategy.
Customer ExperienceHow Turkey became a thriving outsourcing destination
Tech innovation is growing fast in Turkey. Find out why this country on the border of Europe and Asia is a top outsourcing destination for global brands.
Trust & SafetyOvercoming challenges in audio content moderation
Moderating audio user-generated content comes with its share of challenges. Overcome them with these trust, safety and security best practices.
Customer ExperienceHow agent effort impacts customer experience success
We all know about customer effort and its impact on customer loyalty but what is your company doing about agent effort? Learn how to make things easier in customer care.
Digital ExperienceEverything you need to know about augmented intelligence
Augmented intelligence is the idea of using AI to empower human decision-making and improve performance. Discover how different industries are integrating AI and augmented intelligence into their operations.
Trust & SafetyTechnologyDating apps: Trust, safety and security best practices
Trust, safety and security appeal to the hearts and minds of dating apps users. Learn about the best practices that are protecting them.
Digital Experience22 important digital customer experience stats for 2022
Keep up with the latest in digital customer experience in 2022. Check out this list of important statistics.
Digital ExperienceTechnology10 podcasts for digital CX disruptors
Nothing moves faster than the world of technology. Keep up with the help of these podcasts featuring the industry's most charismatic hosts and insightful guests.
Customer ExperienceWhat you need to know about customer effort now
Customer expectations have evolved, but people still don’t want to feel frustrated. Get ahead of the changes in order to create a low effort experience your customers will thank you for.
Cloud & IT LifecycleDisaster recovery: How to take a proactive approach to protecting data
Hurricanes, blackouts, cloud security breaches. Is your company prepared to protect data and digital assets in a disaster? Apply these tips proactively in order to safeguard your company data.
Customer ExperienceProgressing from CX provider to brand ambassador
For companies that work with external providers to support their customer experience (CX) delivery, there’s an opportunity for the entire team of customer care agents to engender a critical brand ambassador role. Learn top tips for empowering your team.
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