Enhance your customer experience, empower users to create and share custom copilots, and proactively identify and mitigate risks with Fuel iX by TELUS Digital. Discover how more than 50,000 users are leveraging our award-winning generative AI engine to achieve results.
On this episode, we explore why satisfied customers leave — and what it takes to turn satisfaction into lasting loyalty.
Explore the key investment trends shaping customer experience in 2026 and how leading CX teams are optimizing their budgets to build AI-ready functions and maximize program impact.
Black Friday puts customer experience (CX) strategies to the test. Learn five essential ways telecommunications providers can prepare their teams, processes and digital channels to deliver loyalty-building experiences during the busiest shopping event of the year.
Learn how leading brands are leveraging technology not just to increase efficiency, but to create more opportunities for meaningful human connections.
On this episode, we explore strategies that transform customer experience into a revenue engine — and how to communicate CX wins with language that resonates with C-suite executives.
On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth.
Discover how our team of experts helped a multinational payments company significantly enhance its customer experience (CX), positioning them as a leader in their industry.
Read about today's heightened scrutiny on CX leaders in this article by Kory Laszewski, vice president of global CX solutions at TELUS Digital.
On this episode, we explore whether it’s time for leaders to reframe their thinking from traditional customer experience to experience management.
Even as the call center industry and everything around it changes, the basics of customer service endure. Explore five contact center fundamentals.
CX leaders must make a strong case for investments to secure resources. Discover expert insights and strategies for winning CX budgets effectively.
On this episode, our expert guests from past episodes each share one big question that customer experience leaders need to ask themselves to deliver better customer outcomes — and explore practical ways to find the answers.
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