All insights
Latest insights
GuideTrust & SafetyThe future of content moderation: Strategies and tools for 2024 and beyond
Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.
Digital ExperienceWinning customer trust through data security
Customer trust is priceless. Learn how brands can lead with data security to earn and maintain trust, and develop long-term customer loyalty.
AI DataExplainable AI: A four-step framework for intellectual oversight
As use of generative AI increases, it's critical to be able to understand how models arrive at the output they do in order to foster trust.
PodcastDigital ExperienceHas the time come to prioritize voice-first experiences?
On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.
Research & ReportsAI DataEverest Group survey results: Enterprise readiness for generative AI adoption in customer experience management
Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results.
VideoAI DatapresentationBuilding trust in generative AI
Brands are eager to reap the benefits of generative AI (GenAI) while limiting potential risks. Join Steve Nemzer, director of AI growth and innovation for TELUS Digital (formerly TELUS International), as he shares best practices for leveraging GenAI without compromising your organization’s goodwill.
AI DatapresentationBuilding trust in generative AI
Brands are eager to reap the benefits of generative AI (GenAI) while limiting potential risks. Join Steve Nemzer, director of AI growth and innovation for TELUS Digital (formerly TELUS International), as he shares best practices for leveraging GenAI without compromising your organization’s goodwill.
Customer ExperienceHow to seize the potential of generative AI in digital CX, according to leaders
More and more, brands are looking to take steps toward implementing and scaling generative AI in their CX operations. Read best practices from our leaders.
Digital Experience24 digital customer experience stats to know for 2024
Delve into this list of must-know digital customer experience statistics to help shape your 2024 strategies.
Case StudyCloud & IT LifecycleRevolutionizing the appointment management process for a frozen food giant using robotic process automation
Discover how TELUS Digital implemented a robotic process automation (RPA) solution for a leading frozen food company to eliminate manual processes and reduce human error.
VideoCloud & IT LifecycleCommunications & MediainterviewDelivering transformative network design services for TELUS Communications
See how we worked with TELUS Communications to design, build and deliver an integrated network design solution that meets the needs of their customers.
Case StudyCustomer ExperienceCommunications & MediaMaximizing profitability in telecom: leveraging customer insight for digital transformation excellence
Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.
PodcastCustomer ExperienceAre these digital CX resolutions on your list for 2024?
On this episode, we look back at our first episodes of
Questions for now— and highlight six customer experience resolutions to consider as your brand rings in the new year.
Be the first to know
Get curated content delivered right to your inbox. No more searching. No more scrolling.
Subscribe now