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Customer ExperienceInfographic: 2024 customer service preferences
TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.
Digital ExperienceThe ultimate guide to contact center automation
Discover the transformative potential of contact center automation with our comprehensive guide. Explore benefits, best practices and more.
Research & ReportsPeople & Culture2023 Sustainability and ESG Report
See how team members brought the TELUS Digital values to life in communities around the world.
Trust & SafetyWhat generative AI means for content moderation
Now that bad actors can create and spread violative content with generative AI, brands must adapt. Learn more about content moderation in the age of GenAI.
Podcast28 minsMarch 27, 2024What trends are shaping customer experiences in 2024?
On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.
Customer ExperienceWhat trends are shaping customer experiences in 2024?
On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.
Digital ExperienceEverything you need to know about Contact Center as a Service (CCaaS)
Unlock the potential of Contact Center as a Service (CCaaS) with our comprehensive guide. Explore benefits, trends, implementation details and more.
AI DataFive strategies to mitigate bias when implementing generative AI
Discover five critical strategies for mitigating bias when implementing generative AI into your organization.
Research & ReportsAI DataEverest Group Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024
Discover why TELUS Digital has been named a Leader in Everest Group's Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024.
Digital ExperienceVoice tech, GenAI and the next big wave in technology
Voice technology and generative AI are likely to lead to a proliferation of better, more human voice assistants and improved customer outcomes. See why.
Digital ExperienceFour reasons why right channeling should be part of your omnichannel strategy
Explore how implementing a right channeling strategy can help brands enhance efficiency, enable more personalized experiences and improve customer satisfaction.
BrochureDigital ExperienceGenAI Jumpstart
Explore how your organization can unlock generative AI (GenAI) driven customer experience (CX) opportunities and fast-track the path to production with TELUS Digital's GenAI Jumpstart accelerator.
PodcastDigital ExperienceHow can employee-facing technology improve your customer experience?
On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience.
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