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Customer ExperienceHow to win customer loyalty with empathy in your customer experience
By showing that you understand your customers, you create the right circumstances to win customer loyalty. Learn how to embed empathy into your CX.
PodcastCustomer ExperienceHow can brands design and deliver seamless customer experiences?
On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences.
Digital ExperienceOvercoming GenAI implementation challenges in CX
Explore GenAI implementation challenges and see how working with an outsourcing partner can help ensure successful AI integration in your CX operations.
Case StudyCloud & IT LifecycleCommunications & MediaOptimizing application development with cloud-native solutions and automation
Discover how TELUS Digital helped a world-leading communications and technology company streamline workflows and enhance its quality standards by leveraging a cloud-native development strategy and advanced automation solutions, including AI-powered test-driven development (TDD).
Digital ExperienceTo align with customer expectations, deliver data-driven CX
Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.
Case StudyAI DataPromoting responsible AI with three innovative offerings
Explore how TELUS Digital designs for data privacy and security while driving AI innovation with leading brands.
PodcastCustomer ExperienceHow can brands deliver experiences that create loyal customer advocates?
On this episode, we discuss a longstanding focus for customer experience leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth.
AI DataHow empathy in your large language model can improve your CX
Can a chatbot be empathetic? Discover what empathetic chatbots look like, how're they're trained and the impact they could have on your business.
Digital ExperienceNavigating knowledge management: A complete guide for success
Discover how knowledge management can boost organizational success. Explore challenges, best practices, trends and more.
Digital ExperienceFive digital customer experience trends to consider for 2024
This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.
AI DataA practical guide to GenAI applications for customer experience management
Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.
Podcast21 minsApril 23, 2024Retail & EcommerceWhat is the Frank And Oak secret for adapting to changing customer preferences?
On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.
Customer ExperienceRetail & EcommerceWhat is the Frank And Oak secret for adapting to changing customer preferences?
On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy.
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