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Latest insights

  1. Illustration of a "Contact Us" form with fields for "name," "email," "message" and a "Submit" button, accompanied by a depiction of a customer service agent on a laptop and related customer service iconography
  2. Illustration of a robot meant to represent AI, an iceberg labeled as "AI BIAS" and some depictions meant to convey data
  3. Research & Reports
  4. Photograph of a person holding and speaking into a smartphone, meant to symbolize voice technology
  5. Three customer service agents behind computers with various iconography floating around them, including conversation bubbles, paper airplanes, check marks and "24/7", all meant to symbolize right channeling
  6. GenAI Jumpstart brochure cover in front of a fern leaf.
    Brochure
  7. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character wearing a headset and working on a laptop, assisted by a robot holding a light bulb.
    Podcast
  8. Model of a human pondering while looking at the word "AI" meant to symbolize consumer sentiment on generative AI training data
  9. Illustration of a smartphone, a credit card, coins and a shield with a lock icon, all meant to symbolize customer experience for banking and financial services brands
  10. An illustration of a person holding a magnifying glass looking at data.
  11. An illustration of a bot helping to organize processes in a warehouse.
    Case Study
  12. An aerial shot of a city street with various cars and other vehicles.
    Case Study

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