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Podcast33 minsSeptember 26, 2024How can you maintain customer affinity while rebranding?
On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.
Customer ExperienceHow can you maintain customer affinity while rebranding?
On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.
Case StudyAI DataAutomotiveEnhancing an autonomous vehicle bot’s scenario understanding with tailored fine-tuning datasets
Discover how TELUS Digital assisted a leading U.S. autonomous vehicle (AV) developer in refining the scenario comprehension and motion planning capabilities of their AV bot.
AI DataFine-tuning large language models: A primer
Companies are eager to leverage the benefits generative AI (GenAI) offers. Implementing the technology, however, isn't a 'plug-and-play' process. Instead, it hinges on a critical task — fine-tuning a pretrained large language model (LLM) to be a specialist at your intended domain or application.
Research & ReportsCustomer ExperienceEverest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas
Everest Group evaluated and compared 43 providers for its 2024 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market impact, vision and capabilities.
Download this report to uncover why analysts and buyers have named TELUS Digital a ‘Leader’ for the sixth consecutive year.
PodcastAI DataWhat does customer loyalty look like in the age of AI?
On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.
AI DataAutomotiveADAS field operations testing: Four essential considerations for program success
Discover the processes involved in field operations testing for enhancing advanced driver assistance systems and key considerations for program success.
Research & ReportsDigital ExperienceThe CCaaS breakthrough: Redefining customer interactions with AI
Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.
Digital ExperienceThe ultimate guide to contact center AI
Discover how contact center AI can elevate your CX operations. Explore benefits, challenges, best practices and more.
VideoCloud & IT LifecyclewebinarHow to supercharge your CX with AI-fueled digital transformation
Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.
Cloud & IT LifecyclewebinarHow to supercharge your CX with AI-fueled digital transformation
Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.
Case StudyCustomer ExperienceBringing efficiency to a leading food delivery platform's overwhelmed contact center
See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.
PodcastCustomer ExperienceHow can you act as a customer experience change agent in your organization?
On this episode, we explore customer-focused leadership — and the steps CX leaders can take to cultivate and champion a customer-centric culture in their organizations.
AI DataHow to build responsible AI practices into your organization
As GenAI implementations become more prominent, it's critical to adhere to responsible AI practices to protect your brand and foster customer trust.
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