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AI DataInfographic: Consumer sentiment on generative AI training data
A recent TELUS Digital survey explored consumer sentiment around the origin and quality of generative AI training data. Take a look at the findings.
Digital ExperienceFinancial Services & FintechLessons in customer experience from leading banking and financial services brands
Discover digital customer experience success stories and insights from leading financial services brands that can be applied across industries.
Customer ExperienceFinancial Services & FintechGenAI readiness: Banking, financial services and insurance industry
Explore four key themes that emerged from an Everest Group survey, supported by TELUS Digital, gauging BFSI customer experience management (CXM) leaders' readiness for the adoption of generative AI (GenAI).
Case StudyCloud & IT LifecycleStreamlining sales order reporting using robotic process automation
Explore how TELUS Digital helped a leading frozen food company maintain a smooth and seamless connection between its SAP application and business intelligence tool using robotic process automation (RPA).
Case StudyAI DataAutomotiveCollecting in-field driving data to train a leading insurance provider’s rewards application
Learn how TELUS Digital’s team of experts successfully delivered data on real-world driving actions ranging from the mundane (bringing the vehicle to a stop) to high-risk (driving while distracted).
GuideTrust & SafetyThe future of content moderation: Strategies and tools for 2025 and beyond
Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.
Digital ExperienceWinning customer trust through data security
Customer trust is priceless. Learn how brands can lead with data security to earn and maintain trust, and develop long-term customer loyalty.
AI DataExplainable AI: A four-step framework for intellectual oversight
As use of generative AI increases, it's critical to be able to understand how models arrive at the output they do in order to foster trust.
PodcastDigital ExperienceHas the time come to prioritize voice-first experiences?
On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.
Research & ReportsAI DataEverest Group survey results: Enterprise readiness for generative AI adoption in customer experience management
Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results.
VideoAI DatapresentationBuilding trust in generative AI
Brands are eager to reap the benefits of generative AI (GenAI) while limiting potential risks. Join Steve Nemzer, director of AI growth and innovation for TELUS Digital (formerly TELUS International), as he shares best practices for leveraging GenAI without compromising your organization’s goodwill.
AI DatapresentationBuilding trust in generative AI
Brands are eager to reap the benefits of generative AI (GenAI) while limiting potential risks. Join Steve Nemzer, director of AI growth and innovation for TELUS Digital (formerly TELUS International), as he shares best practices for leveraging GenAI without compromising your organization’s goodwill.
Customer ExperienceHow to seize the potential of generative AI in digital CX, according to leaders
More and more, brands are looking to take steps toward implementing and scaling generative AI in their CX operations. Read best practices from our leaders.
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