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Research & ReportsCustomer ExperienceTechnologyNEAT evaluation for TELUS Digital: CX Services in High Tech & Automotive
Access the findings of the NelsonHall NEAT vendor evaluation for CX Services in High Tech & Automotive in the CX Improvement Capability market segment.
Digital ExperienceFive key contact center trends you should know for 2025
Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.
VideoDigital ExperiencewebinarEfficient CX delivery: A tech-driven approach
Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.
Digital ExperiencewebinarEfficient CX delivery: A tech-driven approach
Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.
GuideCustomer ExperienceForrester’s Budget Planning Guide 2025: Customer Experience
To succeed, customer experience (CX) leaders must invest in strengthening core capabilities that enable their organizations to turn customer-centric strategies into real, impactful experiences. This guide from Forrester offers data-driven insights to help you determine where to increase, decrease or experiment with your CX budgets for 2025.
PodcastCustomer ExperienceHow can you maintain customer affinity while rebranding?
On this episode, we explore the connection between brand and customer experience — and how to maintain positive customer sentiment while undergoing a rebrand.
Case StudyAI DataAutomotiveEnhancing an autonomous vehicle bot’s scenario understanding with tailored fine-tuning datasets
Discover how TELUS Digital assisted a leading U.S. autonomous vehicle (AV) developer in refining the scenario comprehension and motion planning capabilities of their AV bot.
AI DataFine-tuning large language models: A primer
Companies are eager to leverage the benefits generative AI (GenAI) offers. Implementing the technology, however, isn't a 'plug-and-play' process. Instead, it hinges on a critical task — fine-tuning a pretrained large language model (LLM) to be a specialist at your intended domain or application.
BrochureAI DataHumanity-in-the-loop
If technology isn’t human-centered, who is it for?
We craft unique and enduring experiences for the brands we serve and their end customers while seeking positive outcomes for global citizens, our communities, team members and partners. In our work developing and deploying innovative technologies, we are guided by a set of ethical principles that we call humanity-in-the-loop.
Research & ReportsCustomer ExperienceEverest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 — Americas
Everest Group evaluated and compared 43 providers for its 2024 PEAK Matrix® Assessment for Customer Experience Management (CXM) Services in the Americas. Rankings were based on market impact, vision and capabilities.
Download this report to uncover why analysts and buyers have named TELUS Digital a ‘Leader’ for the sixth consecutive year.
PodcastAI DataWhat does customer loyalty look like in the age of AI?
On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.
AI DataAutomotiveADAS field operations testing: Four essential considerations for program success
Discover the processes involved in field operations testing for enhancing advanced driver assistance systems and key considerations for program success.
Research & ReportsDigital ExperienceThe CCaaS breakthrough: Redefining customer interactions with AI
Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.
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