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Case StudyCustomer ExperienceFinancial Services & FintechElevating the customer experience for a leading cryptocurrency platform
Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.
Case StudyAI DataImproving large language model logic and reasoning with a specialized fine-tuning dataset
Explore how TELUS Digital created an off-the-shelf dataset to advance the capabilities of large language models (LLMs).
Digital Experience2024 digital transformation pulse check: A snapshot of trends, challenges and opportunities from CX leaders
Discover key insights from an Everest Group survey combined with perspectives from leaders and analysts on CX trends, investment priorities and more.
PodcastCustomer ExperienceHow can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)
On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.
AI DataFraud prevention best practices when crowdsourcing AI data
Learn to safeguard AI training data from fraud with proven security frameworks. Read about threats in crowdsourcing and effective defense strategies.
People & CultureFive key skills to look for in future-ready CX talent
Discover the skills to look for when hiring talent that'll help you future-proof your contact center and enhance your CX.
BrochureAI DataFraud prevention in crowdsourcing AI training data
Discover how TELUS Digital safeguards AI training data quality through a comprehensive fraud prevention framework.
Digital ExperienceA blueprint for GenAI use case identification in CX
Architect your generative AI strategy for success in CX. Learn to identify manageable use cases, navigate build vs. buy decisions and leverage partnerships.
PodcastCustomer ExperienceHow can leaders win and optimize investment in CX?
On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured.
BrochureAI DataData Collection
Discover how TELUS Digital delivers high-quality, multimodal data to improve your artificial intelligence and machine learning model outcomes.
Digital ExperienceInfographic: How consumers use voice technology
Discover the survey results from TELUS Digital that explore how Americans are using voice technology both personally and professionally.
Case StudyAI DataAutomotiveCurating high-quality data for the training and validation of ADAS and AV models
Discover how TELUS Digital used our proven field operations testing (FOT) experience to create a high-quality dataset for training advanced driver assistance systems (ADAS) and autonomous vehicles (AV).
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