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Research & ReportsCustomer ExperienceExecs In The Know: 2025 CX Leaders Trends & Insights
Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.
Case StudyCustomer ExperienceExpanding the merchant network for a global food delivery platform
See how TELUS Digital helped a food delivery platform grow its merchant network of restaurants with a comprehensive lead qualification and sales program.
Customer ExperienceUnlocking B2B sales success with AI, automation and data
Discover how technology empowers B2B sales teams to drive customer obsession, strengthen relationships and accelerate business growth.
Digital ExperienceCommunications & MediaHow telecom brands can seize industry opportunities with AI
As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.
AI DataAI at work: How employees are using generative AI
Discover the survey results from TELUS Digital that explore how employees are using publicly available GenAI assistants at work.
Podcast37 minsFebruary 25, 2025Is experience management the new customer experience?
On this episode, we explore whether it’s time for leaders to reframe their thinking from traditional customer experience to experience management.
Customer ExperienceIs experience management the new customer experience?
On this episode, we explore whether it’s time for leaders to reframe their thinking from traditional customer experience to experience management.
VideoAI DatawebinarAre you ready for the era of agentic AI?
Join Steve Nemzer, director of AI growth and innovation for TELUS Digital, as he unveils the transformative world of agentic artificial intelligence (AI). Learn what makes AI “agentic”, various use cases and implementation best practices to benefit your organization.
AI DatawebinarAre you ready for the era of agentic AI?
Join Steve Nemzer, director of AI growth and innovation for TELUS Digital, as he unveils the transformative world of agentic artificial intelligence (AI). Learn what makes AI “agentic”, various use cases and implementation best practices to benefit your organization.
Case StudyAI DataEvaluating a conversational AI model with a highly complex multimodal STEM dataset
Discover how our off-the-shelf science, technology, engineering and mathematics (STEM) dataset contributed to enhancing scientific reasoning and visual processing capabilities in a chatbot model crafted by a leading-edge tech and AI company.
Customer ExperienceCall center basics: A return to fundamentals
Even as the call center industry and everything around it changes, the basics of customer service endure. Explore five contact center fundamentals.
PodcastDigital ExperienceThe era of AI-driven personalization is here. What now?
On this episode, we discuss the evolution of personalization in the customer experience — and how brands can leverage AI to create personalized experiences at scale.
Case StudyCustomer ExperienceScaling the sales capabilities of a leading real estate data provider
See how TELUS Digital expanded an existing partnership with a real estate data provider to scale their sales services, generate leads and grow revenue.
Customer ExperienceSecuring CX budget: Best practices for 2025 and beyond
CX leaders must make a strong case for investments to secure resources. Discover expert insights and strategies for winning CX budgets effectively.
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