Deliver five-star digital experiences for travelers and guests

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Travel & Hospitality

Turn once-in-a-lifetime experiences into ongoing customer loyalty

Exceptional guest experiences drive loyalty and repeat bookings. Access AI-powered support, seamless digital platforms and fraud prevention from a partner proven with the world's leading travel and hospitality brands.

Trusted by the industry’s leading brands

OUR EXPERTISE

The partner your segment trusts

With more than 8,000 dedicated experts serving airlines, hotels, cruise lines, travel platforms and restaurants, we have the necessary scale and experience navigating the nuance of each industry segment.

Handle peak season volumes, flight disruptions and complex reservations with intelligent traveler experiences that leverage the best qualities of multilingual agents, AI-powered tools and flexible workforce strategies.

Five-star solutions for travel and hospitality brands

Transform your operations with solutions proven across the industry.

Handle peak season volumes without compromising quality
Support reservations, technical troubleshooting and premium guest services with multilingual teams and AI-powered tools that reduce handle times. Flexible workforce strategies scale efficiently during peak seasons while maintaining consistent service quality.
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Reach agent proficiency faster while reducing handle times
Chatbots, agent copilots and training tools can reduce time-to-proficiency for agents and reduce handle times across 24/7 operations. Real-time contextual recommendations and multilingual capabilities enhance guest interactions across voice, chat and messaging channels.
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Reduce booking friction and abandonment
Our full-stack teams can work with you to optimize conversion across your mobile apps and web experiences through intuitive booking flows, personalized interfaces and contactless features that meet modern traveler and guest expectations.
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Stop revenue loss from fraud and scams
Protect revenue and customer trust from fraud. Real-time monitoring, advanced authentication and AI-powered detection safeguard against fake listings, payment fraud and phishing scams.
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Enhance your sales function with expert teams
Slow merchant acquisition limits network growth and revenue. Specialized sales teams with AI-driven coaching address this by streamlining lead qualification and accelerating conversion cycles, enabling faster expansion that strengthens your competitive position.
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The team remains a valuable partner in our business. We appreciate the partnership and we are very happy with the service delivery from the team. They are super engaged and want to excel.

Global Vacation Rentals Company

Why travel and hospitality leaders partner with us

Team up with TELUS Digital for our understanding of peak season pressures, guest expectations and the operational complexity of the travel and hospitality industry. Together, we can eliminate friction, build lasting loyalty and maintain quality when it matters most.

20+
Years of experience
35+
Countries of operation
80K+
Team members worldwide

Case studies

4x bookings growth: Transforming high-speed rail's digital experience
See how Brightline created a digital experience for riders as smooth as its high-speed rail service, driving results like 70% faster in-app booking times.
- 12Weeks to implement Adobe Real-Time CDP
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Same team, 2.5x output: How Marriott digitally transformed sales productivity
See how Marriott partnered with TELUS Digital to build Sales Companion, a hotel technology platform that centralizes sales ops for Marriott’s B2B travel advisors.
- 50%Cost savings (compared with the industry average)
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Enhancing the digital workplace for a large North American airline with a skilled service desk
Discover how TELUS Digital partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance its digital workplace during challenging industry conditions.
- <2%Abandon rate
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