Google Gemini Enterprise for Customer Experience (GECX) Solutions

Design and implement Gemini Enterprise for Customer Experience (GECX) Solutions with the help of TELUS Digital, a Google Services Partner of the Year. With AI-powered shopping and service agents, plus agent assist tools, you’ll deliver an optimal experience at every stage of the customer journey.

Accelerate growth
Make every moment an opportunity to grow and serve customers better. Turn every touchpoint into revenue, deepen loyalty and convert service from a cost center into a growth engine across every stage of the customer journey.
Drive operational efficiency
Eliminate capacity constraints, handle more interactions, respond faster and free your teams to focus on the complex, high-value conversations that matter most.
Elevate the customer experience
Deliver personalized, seamless experiences across every channel, rooted in customer context, responsiveness and consistent resolution, whether they're talking to a human or AI agent.

20+
years of experience as a global CX operator
10
years of strategic alliance with Google Cloud
100+
successful Google Cloud AI engagements
35+
countries of operation

GECX Solutions that help you grow, serve and retain customers

Modernize your customer experience, from self service automation to real-time agent support. We help you build and integrate agentic solutions powered by GECX’s advanced AI tools. You’ll streamline operations, reduce costs and empower your teams to deliver exceptional CX.

Omnichannel Engagement & Self Service
Help customers find, discover and engage with your brand before they ever need to pick up the phone. Using Vertex AI Search and Google’s shopping and service agents, we show you how to deliver personalized discovery, intelligent site search and seamless commerce experiences across retail, food and media.
- Seamless, unified experiences across digital, chat and voice
- Vertex AI Search for site, commerce and media
- Shopping agents for retail, food and digital commerce
- Personalized product recommendations and offers
- Natural language discovery across digital channels
Agent Augmentation, Tools & Readiness
Empower your frontline teams with real-time AI that makes every agent more effective, every interaction more consistent and every new hire more productive in less time. From Google’s Agent Assist to our proprietary Fuel iX™ Agent Trainer, we equip agents with the tools to perform at their best.
- Google Agent Assist with real-time recommendations
- Next-best action and retention offers
- Intelligent knowledge search and Customer 360
- Agent Trainer for onboarding and continuous upskilling
Autonomous Self Service & Action Fulfillment
Resolve customer issues, automate back-office tasks and handle complex service interactions. AI agents built in Google’s CX Agent Studio are custom-configured to your brand, workflows and data — and live in weeks, not months.
- Service agents built in Google CX Agent Studio
- 24/7 multimodal support agents
- Back-office automation and process management
- Billing anomaly detection and resolution
- Proactive outbound service
- Seamless escalation to human agents
Quality & Insights
Capture intelligence from every customer interaction. Google's Conversational Insights gives operations and quality teams full visibility into call drivers, trends, sentiment and agent performance across 100% of interactions.
- Insights and automated scoring
- 100% interaction coverage across digital, voice and chat
- Call drivers, trends and sentiment analysis
- Case summaries and intent tagging
- Sentiment shift, churn risk and product gap identification
- New policy and revenue strategy insights
- Voice-of-customer (VoC) reporting and auto follow-ups

Awards & Recognition

Work with a Google Cloud Premier Services Partner

Maximize your investment in GECX by partnering with a top-tier provider of the Google Cloud Platform. With more than 100 successful Google Cloud AI engagements and counting, TELUS Digital combines end-to-end support with specialized expertise, from AI to data modernization and migrations.

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