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Next-generation KPIs: Redefining customer experience measurement - Hero

Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.

Next-generation KPIs: Redefining customer experience measurement

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2025 CX Leaders Trends And Insights Resource Image

Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.

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Execs In The Know: 2025 CX Leaders Trends & Insights

NelsonHall analyzed the performance of customer experience (CX) vendors offering content transformation services — including content moderation — for its NEAT Evaluation.

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TELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

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Reduction in Average Handle Time within 3 months

Reduction in Customer First Response Time

Elevating the customer experience for a leading cryptocurrency platform

Discover why analysts and buyers have named TELUS Digital (formerly TELUS International) a "leader" for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.

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Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

Discover the importance of data neutrality in today’s AI ecosystem, and why partnering with an ethical, trust worthy and impartial data provider has never been more important.

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Why data neutrality is more critical than ever

The Future of Content Moderation 2025 - Preview Image

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

A woman standing in front of many screens displaying user generated content.

The Future of Content Moderation 2025 - Hero

The future of content moderation: Strategies and tools for 2025 and beyond

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

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Efficient CX delivery: A tech-driven approach

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

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How telecom brands can seize industry opportunities with AI

Everest Group evaluated and compared 25 trust and safety providers for its 2023 Trust and Safety PEAK Matrix® assessment. Download the analyst report.

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Everest Group 2023 PEAK Matrix for Trust and Safety Providers

On this episode, we explore the threat landscape in crypto and fintech — and how companies can go beyond maintaining customer trust to turn confidence into a competitive advantage.

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How can crypto and fintech brands prevent fraud and maintain customer trust? (feat. Amanda Wick)

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Asset Image 2025 Safety in numbers

This report includes:

Adapt to trust and safety trends in 2025

Inform your trust and safety strategy with new data

Defend customer trust

Gain access to leadership insights

Dial in on the domain that matters most to you

Compare your approach to your peers'

Three reasons to read this report

President and Principal Analyst

Explore trust and safety trends for 2025 from a survey of 819 enterprise leaders. Gain insights on fraud detection, KYC, content moderation and ID verification.

Safety in numbers Trust and safety trends 2025 September 2025

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Safety in numbers: Trust and safety trends, 2025

Join Steve Nemzer, director of AI growth and innovation for TELUS Digital, as he unveils the transformative world of agentic artificial intelligence (AI). Learn what makes AI “agentic”, various use cases and implementation best practices to benefit your organization.

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 Are you ready for the era of agentic AI?

This global assessment evaluates vendors offering data labeling software technologies and capabilities.

IDC MarketScape - Data Labeling Graph 2023

IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

Assessing data readiness for AI involves 1) defining a vision, 2) prioritizing use cases, 3) doing an initial assessment and 4) diving into critical gaps.

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How to assess data readiness for AI in four steps: A guide for executives

See how an enduring partnership with TELUS Digital enables the delivery of innovative customer support solutions.

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cx at scale

Annual cost savings via reduced attrition

Helping a global media and technology company deliver secure, efficient customer experience at scale

On this episode, we explore strategies that transform customer experience into a revenue engine — and how to communicate CX wins with language that resonates with C-suite executives.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character typing on a laptop with another character holding a tablet and pointing to a pie chart.

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Are you leaving revenue on the table in customer experience?

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Case Study Content Moderation Legislation

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

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Aligning content moderation operations to new legislation for a games client

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Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

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Digital customer experience priorities in 2025 

Now that bad actors can create and spread violative content with generative AI, brands must adapt. Learn more about content moderation in the age of GenAI.

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What generative AI means for content moderation

Unlock AI ROI with proven delivery leadership strategies. Learn how to reduce costs, drive value, and transform skeptics into champions.

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Stop wasting AI investment: How delivery leadership can slash costs and drive ROI

Discover how our facial and anti-spoofing data collection helped a security technology pioneer enhance its identity solutions.

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Improving identity and access management solutions with high-quality facial recognition data

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Fintech & Financial Services

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Categories

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Glossary

Research & Reports

IDC MarketScape: Worldwide Data Labeling Software 2023 Vendor Assessment

Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023

TELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

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