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Next-generation KPIs: Redefining customer experience measurement - Hero

Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.

Next-generation KPIs: Redefining customer experience measurement

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2025 CX Leaders Trends And Insights Resource Image

Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.

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execs in the know 2025

Execs In The Know: 2025 CX Leaders Trends & Insights

NelsonHall analyzed the performance of customer experience (CX) vendors offering content transformation services — including content moderation — for its NEAT Evaluation.

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TELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

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Reduction in Average Handle Time within 3 months

Reduction in Customer First Response Time

Elevating the customer experience for a leading cryptocurrency platform

The Future of Content Moderation 2025 - Preview Image

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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The Future of Content Moderation 2025 - Hero

The future of content moderation: Strategies and tools for 2025 and beyond

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

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How telecom brands can seize industry opportunities with AI

Everest Group evaluated and compared 25 trust and safety providers for its 2023 Trust and Safety PEAK Matrix® assessment. Download the analyst report.

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Everest Group 2023 PEAK Matrix for Trust and Safety Providers

On this episode, we explore the threat landscape in crypto and fintech — and how companies can go beyond maintaining customer trust to turn confidence into a competitive advantage.

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How can crypto and fintech brands prevent fraud and maintain customer trust? (feat. Amanda Wick)

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Asset Image 2025 Safety in numbers

This report includes:

Adapt to trust and safety trends in 2025

Inform your trust and safety strategy with new data

Defend customer trust

Gain access to leadership insights

Dial in on the domain that matters most to you

Compare your approach to your peers'

Three reasons to read this report

President and Principal Analyst

Explore trust and safety trends for 2025 from a survey of 819 enterprise leaders. Gain insights on fraud detection, KYC, content moderation and ID verification.

Safety in numbers report

Check out our solutions

Safety in numbers: Trust and safety trends, 2025

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Case Study Content Moderation Legislation

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

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Main image Content Moderation Legislation

Aligning content moderation operations to new legislation for a games client

Now that bad actors can create and spread violative content with generative AI, brands must adapt. Learn more about content moderation in the age of GenAI.

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What generative AI means for content moderation

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Fintech & Financial Services

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 Digital Marketing Services

Attract and retain customers with exceptional user experiences, inspired design and personalization.

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Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

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CCaaS with Google

Transform customer engagement with CCaaS powered by Google.

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CCaaS with Five 9

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

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Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

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Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms. 

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CX Management Services

Optimize every facet of your customer experience operations.

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Mobile App and Web Development Services - Hero

Mobile App & Web Development Services

We develop mobile and web applications that are synonymous with great user experiences.

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AI Bots

Integrate next-gen intelligent solutions for improved CX.

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TELUS Digital & Zendesk: AI-Powered CX

Unlock the power of customer interactions with AI-driven CX solutions.

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Identity and Access Management Solutions

Solutions to help ensure only the right people can access the right resources at the right time.

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Data Engineering & Analytics Services

Enterprise data engineering and analytics services from TELUS Digital.

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Data & AI Strategy

TELUS Digital helps modern enterprises develop clear, actionable data and AI strategies. 

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Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

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Financial Crime & Compliance

Protect your business with proactive threat detection that leverages KYC, AML and fraud prevention.

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How telecom brands can seize industry opportunities with AI

Elevating the customer experience for a leading cryptocurrency platform

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TELUS Digital a Leader in NelsonHall’s Evaluation Assessment Tool (NEAT) for Content Transformation Services

Everest Group 2023 PEAK Matrix for Trust and Safety Providers

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