Guide

Forrester: Budget Planning Guide 2026: Customer Experience

Explore the key investment trends shaping customer experience in 2026 and how leading CX teams are optimizing their budgets to build AI-ready functions and maximize program impact.

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Guide

B2B Sales

Customer activation 90-day checklist

Prevent new customers from becoming next year's churn problem. Download the 90-day activation checklist for B2B customer success and onboarding teams.

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Guide

Financial Crime and Compliance

Financial crime and compliance maturity assessment

Benchmark your financial crime and compliance program against industry standards. Complete the self-assessment to evaluate your AML controls, fraud detection practices and compliance maturity.

Guide

AI Strategy

Three paths of AI adoption: A guide to choosing the right strategy for your business

Explore the three paths to AI adoption — enterprise, platform native and point solutions — to build your business’s adoption strategy.

Guide

AI-Powered CX Financial Services & Fintech

The AI-powered contact center: A new anchor for trust and CSAT in financial services

Customer experience (CX) is now the battleground for trust in financial services. Learn how AI-powered contact centers win trust and retain clients.

Guide

CX Best Practices

Forrester: Budget Planning Guide 2026: Customer Experience

Explore the key investment trends shaping customer experience in 2026 and how leading CX teams are optimizing their budgets to build AI-ready functions and maximize program impact.

Guide

B2B Sales

From neglect to nurture: A five-step guide to transforming your long-tail customer strategy

Long-tail accounts — the smaller, often-overlooked customers in your B2B portfolio — can unlock scalable growth when managed effectively. This guide introduces a practical framework to help sales teams engage with these accounts more strategically.

Guide

CX Best Practices Communications & Media

Black Friday readiness guide for telecommunications providers

Black Friday puts customer experience (CX) strategies to the test. Learn five essential ways telecommunications providers can prepare their teams, processes and digital channels to deliver loyalty-building experiences during the busiest shopping event of the year.

Guide

AI Best Practices Healthcare

The $26B healthcare opportunity: Using AI in post-discharge care

Discover how AI can transform post-discharge healthcare, improve patient outcomes and significantly reduce hospital readmissions and healthcare costs. Download the full report to unlock the future of personalized, efficient and effective healthcare delivery.

Guide

Agentic AI & Automation

The executive's guide to agentic AI: Enhancing workflows to unlock high-value cost savings

This playbook breaks down real-world use cases, cost-saving formulas, and implementation tips to help you assess AI agent impact in your organization.

Guide

Adobe Experience Cloud

Unleash the power of your platform with Adobe Experience Cloud

Learn how to think about the Adobe platform as a comprehensive, integrated solution to modern MarTech challenges. This guide will show you how to apply modern architectural approaches to Adobe implementation and lead with expertise.

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Guide

Generative AI

How to evaluate conversational AI for politeness

How your conversational AI talks to users has a direct impact on customer satisfaction, retention and loyalty. Businesses that understand this are the ones making continuous evaluation of their conversational AI systems a standard practice. This whitepaper presents TELUS Digital's proven method for ...

Guide

Generative AI

LLM-as-a-Judge for text summarization evaluation

Large language models (LLMs) offer the efficiency and advanced semantic understanding that today’s text summarization systems need. By prompting an LLM to act as an evaluator — a technique known as LLM-as-a-Judge — AI teams gain valuable insights for enhancing system performance.

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Guide

Forrester: Budget Planning Guide 2026: Customer Experience

Customer activation 90-day checklist

Financial crime and compliance maturity assessment

Three paths of AI adoption: A guide to choosing the right strategy for your business

The AI-powered contact center: A new anchor for trust and CSAT in financial services

Forrester: Budget Planning Guide 2026: Customer Experience

From neglect to nurture: A five-step guide to transforming your long-tail customer strategy

Black Friday readiness guide for telecommunications providers

The $26B healthcare opportunity: Using AI in post-discharge care

The executive's guide to agentic AI: Enhancing workflows to unlock high-value cost savings

Unleash the power of your platform with Adobe Experience Cloud

How to evaluate conversational AI for politeness

LLM-as-a-Judge for text summarization evaluation

Be the first to know