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Trust & SafetyMake your customer service more Instagram-able
Learn how to leverage your company’s Instagram account to deliver great customer service.
Cloud & IT LifecycleTravel & HospitalityOn time, every time: The value of intelligent automation in air travel
Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service.
Trust & SafetySurvey results: Millennials’ views on social media and the customer experience
Uncover new social media insights, based on a survey commissioned by TELUS Digital and conducted online by The Harris Poll.
People & CultureAre you underestimating the role of culture in digital transformation?
For digital transformation to work, corporate culture needs to be nimble, collaborative and open to calculated risk.
Digital ExperienceRetail & EcommerceHow the mobile customer experience is driving holiday sales
Discover three strategies for creating mobile-friendly touchpoints in the customer journey.
Trust & SafetyHow leading brands are supercharging social media customer support into the future
What’s next for social media customer care? Experts from Alaska Airlines and Home Depot share their predictions.
Customer ExperienceHealthcareThe most important quality for a healthcare customer service agent to have
Learn how to make your company’s healthcare customer service a more empathetic, humane experience.
Digital ExperienceIs the medium still the message in the digital age?
Find out whether the classic saying is still relevant to the modern customer experience.
Digital ExperienceThe power of a good FAQ
Discover four best practices for creating a customer-friendly FAQ that will wow and delight.
Customer ExperienceTravel & HospitalityBleisure customer experience: Meeting the needs of the modern traveler
Learn how to deliver exceptional customer service to travelers who blend business and leisure.
Customer ExperienceWhy design thinking in the contact center drives CX innovation
Find out how design thinking and journey mapping are elevating the customer experience.
Digital ExperienceWhy bots break (and how to build them so they don’t)
Learn how to avoid the most common robotic process automation (RPA) pitfalls.
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