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- Digital Experience
Everything you need to know about Contact Center as a Service (CCaaS)
Unlock the potential of Contact Center as a Service (CCaaS) with our comprehensive guide. Explore benefits, trends, implementation details and more.
- AI Data
Five strategies to mitigate bias when implementing generative AI
Discover five critical strategies for mitigating bias when implementing generative AI into your organization.
- Digital Experience
Voice tech, GenAI and the next big wave in technology
Voice technology and generative AI are likely to lead to a proliferation of better, more human voice assistants and improved customer outcomes. See why.
- Digital Experience
Four reasons why right channeling should be part of your omnichannel strategy
Explore how implementing a right channeling strategy can help brands enhance efficiency, enable more personalized experiences and improve customer satisfaction.
- AI Data
Infographic: Consumer sentiment on generative AI training data
A recent TELUS Digital survey explored consumer sentiment around the origin and quality of generative AI training data. Take a look at the findings.
- Digital ExperienceFinancial Services & Fintech
Lessons in customer experience from leading banking and financial services brands
Discover digital customer experience success stories and insights from leading financial services brands that can be applied across industries.
- Customer ExperienceFinancial Services & Fintech
GenAI readiness: Banking, financial services and insurance industry
Explore four key themes that emerged from an Everest Group survey, supported by TELUS Digital, gauging BFSI customer experience management (CXM) leaders' readiness for the adoption of generative AI (GenAI).
- Digital Experience
Winning customer trust through data security
Customer trust is priceless. Learn how brands can lead with data security to earn and maintain trust, and develop long-term customer loyalty.
- AI Data
Explainable AI: A four-step framework for intellectual oversight
As use of generative AI increases, it's critical to be able to understand how models arrive at the output they do in order to foster trust.
- Customer Experience
How to seize the potential of generative AI in digital CX, according to leaders
More and more, brands are looking to take steps toward implementing and scaling generative AI in their CX operations. Read best practices from our leaders.
- Digital Experience
24 digital customer experience stats to know for 2024
Delve into this list of must-know digital customer experience statistics to help shape your 2024 strategies.
- Trust & Safety
Deception and detection: Generative AI and fraud
Just as generative AI can be used by bad actors to perpetuate fraud, so too can it be used by those looking to prevent it. Learn more about its dual role.
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