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Latest insights

  1. Illustration of a group of people working on laptops, a calculator and holding an oversized magnifying glass with various charts in the background.
  2. Illustration of a lock on a shield, meant to convey security against fraud when crowdsourcing AI data
  3. Photograph of TELUS Digital team members collaborating in a meeting room
  4. Illustration of a ruler, pencil, eraser, magnifying glass and a piece of paper, meant to symbolize a blueprint, which is an important thing to have when identifying use cases for generative AI in CX.
  5. Illustration of a person speaking into a smartphone, with various icons for settings cogs, microphones and text, all meant to represent voice technology.
  6. Photograph of a person typing on a laptop with various illustrated elements circling around, including search bars, an envelope, an exclamation mark and a heart
  7. Illustration of various forms fine-tuning methods for large language models, including fine-tuning, prompt engineering, RLHF and RAG. Each of these methods is illustrated with iconography and shown to be connected
  8. Futuristic illustration of a car in motion, meant to symbolize AI technology in the automotive industry
  9. Illustration including an icon of a chat bubble and headset meant to symbolize contact centers, and data points meant to symbolize AI data
  10. Two people floating and surrounded by a web of interconnected icons depicting a lock, shield, alert, cloud, key, password and more, all meant to symbolize responsible AI
  11. Photo of a group of people sitting in a circle, meant to represent a focus group to design for customer empathy
  12. Illustration of a paper airplane breaking through a maze, used to symbolize overcoming challenges

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