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  1. Two people floating and surrounded by a web of interconnected icons depicting a lock, shield, alert, cloud, key, password and more, all meant to symbolize responsible AI
  2. Photo of a group of people sitting in a circle, meant to represent a focus group to design for customer empathy
  3. Illustration of a paper airplane breaking through a maze, used to symbolize overcoming challenges
  4. People gathered around a whiteboard in an office setting, with one individual writing on the whiteboard, meant to symbolize the understanding of customer data necessary in customer experience
  5. Two people and a robot at a table, with the robot shaking one person's hand, all meant to symbolize chatbot empathy
  6. Illustration of two people combining shapes meant to symbolize the sharing of information that happens in knowledge management
  7. Abstract image evocative of outer space with the text "2024 trends"
  8. An illustration of a robot with icons around its head denoting the types of content that can be generated by AI, including, text, voice, video and code.
  9. customer considering her options with questions marks around her head
  10. Illustration of a person interacting with a robot; the robot has four arms and is holding screens with various icons, including settings cogs, stars, a question mark and a lightbulb — all meant to symbolize contact center automation
  11. Illustration of a human hand and a robot hand giving a high five, as well as icons to convey online content and a web browser, all symbolizing content moderation and generative AI
  12. Illustration of a "Contact Us" form with fields for "name," "email," "message" and a "Submit" button, accompanied by a depiction of a customer service agent on a laptop and related customer service iconography

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