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People & CultureHow to prepare customer service agents for threatening or emergency interactions
Your customer care agents may be well-trained in your product or service, but are they prepared to handle an emergency? Discover tips for making sure your team is ready for challenging support interactions.
Customer ExperienceFinancial Services & FintechCX trends fintech and financial services firms can 'bank' on
Innovations like machine learning, robotic process automation and chatbots helped improve CX for fintech and financial services firms over the past decade. Learn what’s in store for the industry in the years ahead.
Digital ExperiencePredicting customer emotion in the contact center
It’s estimated that by 2025, 60% of major consumer brands and retailers will be increasing customer engagement and influencing purchasing decisions through the use of emotion detection and management strategies. Here’s a look at how they’ll accomplish the task.
Customer ExperienceTechnologyDon't lose touch with your customers as you grow
Fast-growing companies often struggle with maintaining close relationships with customers while scaling their business. Learn how to sustain your customer experience as you grow.
Customer ExperienceLive chat support best practices
Not all live chat support programs are created equal. Maximize your chat-based customer service with these six strategies.
Customer ExperienceImprove customer service without breaking the bank
True or false: Great customer service requires significant financial investment? False! Discover expert tips to improve your brand’s customer service without breaking the bank.
Trust & SafetyGamesTapping into the esports opportunity
Esports have gained popularity and gaming companies are looking to get in on the action. But it’s about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.
Cloud & IT LifecycleWhat is Robotic Process Automation (RPA)?
The market potential for robotic process automation is huge, but you may still be wondering: What is RPA exactly — and how is it going to revolutionize my business? Learn how this enticing technology works.
Trust & SafetyTo respond, or not to respond, to that tweet
Knowing how to handle customer comments is a big part of successful social media customer service. Find tips to ensure positive brand interactions across social channels.
Customer ExperienceNew digital transformation metrics and CX success KPIs
Digital transformation requires a whole new set of KPIs to track success. Discover which metrics are right for you.
People & CultureHiring the best in customer service
Hiring top customer service talent takes effort, a smart strategy and dedication. Discover four best practices for building a standout team.
Customer ExperienceWhy you should outsource your customer service
Customer service outsourcing has come a very long way since its advent a few decades ago. If you haven’t recently considered outsourcing your brand’s customer care, here are three reasons why it should be top of mind.
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