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Latest insights
Digital ExperienceHow the cloud makes work easier for contact center agents
Cloud solutions in contact centers are changing the customer service game not only for customers, but also for agents. Learn about the top three benefits of a cloud-based contact center.
Customer ExperienceThe importance of staying connected with customers during a crisis
Maintaining business continuity while demonstrating awareness of the current COVID-19 situation is a delicate balancing act. Discover best practices on how to effectively connect with your customers during challenging times.
People & CultureThe future of work: how virtual desktops enable a high-tech, high-touch approach for remote work
In times of crisis, the way a company responds can make all the difference. Discover how brands can utilize a high-tech, high-touch approach for a seamless transition to remote work.
People & CultureFrom the boardroom to the living room: Navigating the shift to at-home customer support
From frontline agents to executives, in almost every industry, brands have been forced to rethink their systems and processes in an effort to maintain business continuity. Discover best practices for navigating the shift to the home office.
Cloud & IT LifecycleGoogle Cloud and TELUS Digital: From the inside out (and how Work Anywhere came to be)
The novel coronavirus pandemic sparked many unforeseen business challenges, including the need to rapidly enable remote work for entire workforces. Discover how TELUS Digital leveraged its long-time partnership with Google Cloud to mobilize the workforce.
Digital ExperienceOvercoming customer self-service obstacles
Self-service can be an efficient way to deliver customer care – provided your customers don’t hit a snag. Discover best practices for avoiding obstacles.
People & CultureThe power of gender equality in the workplace
International Women’s Day takes place on March 8, but that doesn’t mean working toward an inclusive society is a single day affair. Learn about TELUS Digital’s ‘Work For Her’ program which aims to create equal opportunities for training and employment for women in El Salvador.
Digital ExperienceGamesThe games we play and the data that drives them
Learn how player data can translate into better design, boosted revenue and more acute fraud detection.
Customer ExperienceTravel & HospitalityFour ways to connect with Baby Boomer leisure travelers
Baby Boomers may not be obsessed with sharing vacation photos on Instagram or snapping videos for TikTok, but that doesn’t mean they don’t have the desire (and resources) to travel. Learn how to attract and retain this coveted demographic.
People & CultureHow curiosity in the contact center leads to better CX
Curiosity isn’t just an innate characteristic people possess. Rather, it’s a behavior that can be learned with a little encouragement. Learn how to foster a culture of curiosity in the workplace and improve the customer experience in the process.
Trust & SafetyThe role of AI in content moderation
AI is great at detecting some types of unwanted user-generated content, but not others. That’s why your safest best is to take a high-tech, high-touch approach to content moderation. Learn more about striking the right balance between technology and human agents.
Digital ExperienceFlowchart: Is your best customer service option self-service?
Generations have different preferences for when, where and how they want to use customer support self-service tools. But, what are they? Take a journey through our flowchart and see for yourself!
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