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Cloud & IT LifecycleFinancial Services & FintechHow RPA can benefit financial services firms
Robotic process automation (RPA) has the potential to save the financial services industry money — but only when it’s done right. Learn how RPA creates value for fintech and financial services companies and discover tips for a successful implementation.
Customer ExperienceIt's a trap! Don't fall for these five customer service cost-cutting pitfalls
Cost-cutting can be a short-sighted way of dealing with long-term problems. When you’re in the business of delighting customers, make sure you’re not falling into traps that can damage your overall customer experience. Here are five key tripwires to watch out for.
Digital ExperienceBreaking the mold with customer experience innovation labs
Innovation labs are being adopted by companies across industries, and for good reason. Learn how this formal approach to exploring the new, the next and the never been done before can set your business apart from the rest.
Customer ExperienceHealthcareThe retail spillover in healthcare
How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.
Trust & SafetyTravel & HospitalityHow a boutique hotel landed new guests with social media
Discover some big lessons from a small boutique hotel brand that used a personalized approach to social media to attract and retain new customers.
Trust & SafetyHow to combat fake reviews and reduce negative online comments
Bad reviews are bad for business. Discover best practices to protect your brand’s most valuable asset: its reputation.
Customer ExperienceSurvey says: How to avoid customer feedback fatigue
Feedback is critical for improving the customer experience but long surveys, or surveys sent too often, can prevent consumers from engaging with your brand. Follow these tips to streamline the process and get better results.
Customer ExperienceBest practices for personalizing the customer experience
A recent TELUS Digital and Harris Poll survey revealed that the majority of consumers prefer a personalized brand experience. Learn best practices to get the most out of the personalization opportunity.
Customer ExperienceKeeping customer service consistent for global brands
Providing a consistent customer service experience across countries and markets is crucial to building your brand. Discover three tips that can help you keep customers happy wherever they are.
Customer ExperienceDoes your company need a chief experience officer?
More and more companies are creating a C-level role explicitly dedicated to building a customer-obsessed culture. But, does that mean that every company needs a Customer Experience Officer (CXO) in order to compete?
Customer ExperienceHealthcareExceeding open enrollment goals with outsourcing
Open enrollment is coming. Is your health insurance company prepared for an influx of customer calls? Learn how the right outsourcing partner can help you deliver exceptional customer care with knowledge, skill and ease.
Digital ExperienceCommunications & MediaThe next-gen tools telcos need to win over digital-first customers
Discover some of the best ways for telcos to incorporate and leverage digital technology such as RPA, data and analytics, conversational bots and UX/UI.
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