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Cloud & IT LifecycleHow to overcome three common IT service desk challenges
The role of an organization’s IT service desk is evolving. Discover three common IT service desk challenges, and ideas on how to resolve them.
Customer ExperienceFinancial Services & FintechBuy now, pay later: Delivering top-tier customer experience
Buy now, pay later (BNPL) solutions have changed the eCommerce landscape. But for sustained success, fintechs must hone the customer experience. Dive in.
Digital ExperienceTechnologyWeb3: Past, present and future
What is Web3 and how will it impact brands? Learn about the evolution from Web 1.0, to Web 2.0, to Web3, and where the internet is heading.
Customer ExperienceHow to take your customer experience international (for the first time)
From localized CX at scale to enhanced regulatory support, learn why fast-growing companies opt to work with a trusted global outsourcing partner.
Customer ExperienceGamesHow games companies can transfer their culture to their CX partners
Discover three important considerations in order to maintain your games company culture when working with a CX partner for player support.
Customer ExperienceSeven digital CX books to add to your reading list
Compiling a reading list? Don't forget to add some of these insightful titles on the subject of customer experience.
Cloud & IT LifecycleWhat happens to humans after we automate?
Discover the benefits of intelligent automation and how humans and digital coworkers are working together to achieve business optimization.
Cloud & IT LifecycleCloud migration: Why it matters and how to do it well
Cloud migration is booming. Uncover the drivers of cloud migration, the benefits and challenges and suggested strategies for making the move.
Customer ExperienceTechnologySigns it's time to consider customer experience outsourcing
There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.
AI DataAutonomous technology: Thinking beyond automobiles
Learn what autonomous technology is, popular use cases beyond autonomous vehicles, its many benefits and the challenges faced by organizations today.
Digital ExperienceExtended reality 101
Learn the commonalities and differences between augmented reality, virtual reality, mixed reality and extended reality, including popular use cases.
Digital ExperienceWhat is conversational AI?
Learn what conversational AI is, how it relates to chatbots, leading examples and future trends for the technology in this short primer.
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