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Digital ExperienceTravel & HospitalitySustainable travel, bleisure trips and other travel trends to watch for in 2022
Tourism is rebounding, but traveler’s expectations have evolved. Uncover new travel trends to prepare your brand and CX teams for the future.
Customer ExperienceCX best practices for the live events industry
Fans are returning to live entertainment in a big way — with big expectations. Learn the customer experience best practices to keep them coming back.
Customer ExperienceTechnologyStreamlining operational costs amid a tech downturn
The tech industry is experiencing one of its most significant downturns on record, but companies are not helpless. Explore strategies to adapt.
Customer ExperienceGamesLaunching a new game with player support in mind
To counter the unpredictable nature of a games launch, adopt a mindset of adaptability. Follow these best practices to handle whatever comes your way.
Customer ExperienceCommunications & MediaHow to streamline telecom customer service in today's remote reality
With remote work an ongoing trend, higher demands are put on telecom providers. Learn how brands can streamline their customer service and improve CX.
Digital ExperienceTravel & HospitalitySix ways to help your CX team handle the influx in travel volume
Trends show a major spike in travel for 2022, but many travel and hospitality brands aren’t prepared for it. Get ready with these six CX strategies.
Customer ExperienceHealthcareAs the metaverse transforms health and wellness, don't forget about CX
Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.
AI DataThe contemporary trifecta of data-centric AI
Data-centric AI is driving the success of current machine learning initiatives. Learn about the leading role of data in the AI lifecycle and the three key factors powering the data-centric approach.
Customer ExperienceGeneration Alpha and the future of CX
Generation Alpha will be the largest generation in history. See how brands can prepare their customer experience teams to serve these influential consumers.
Cloud & IT LifecycleQuality assurance (QA): Improving testing efficiency through automation
Quality assurance (QA) and testing is key to creating apps that are popular and sticky, but it’s hard to do at scale. Learn how QA automation can help.
Digital ExperienceRetail & EcommerceIs visual search the future of search engines?
What is your company doing to capitalize on visual search? Find out what it takes to win on Google multisearch, Snapchat Lens and other visual tools.
Trust & SafetyTechnologyNon-fungible tokens: A guide to overcoming CX challenges for the NFT marketplace
NFTs are everywhere. Discover common customer experience (CX) challenges with NFTs, and the leading ways in which they might be countered.
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