See how a major North American financial services firm developed a safe, secure, and expansive conversational AI assistant with help from TELUS Digital.
Can a chatbot be empathetic? Discover what empathetic chatbots look like, how're they're trained and the impact they could have on your business.
Learn about some popular customer experience GenAI use cases, and how the technology can help CXM leaders maintain a competitive advantage.
Data pruning helps generative AI developers manage increasingly massive datasets for better performance, lower costs, and more useful analytics.
Discover five critical strategies for mitigating bias when implementing generative AI into your organization.
A recent TELUS Digital survey explored consumer sentiment around the origin and quality of generative AI training data. Take a look at the findings.
The Supervisor LLM moderation technique uses one large language model to filter and moderate the content generated by another to prevent harmful outputs.
These 3 real-world examples show how generative AI in healthcare boosts physician productivity, lowers costs, and improves patient outcomes.
As use of generative AI increases, it's critical to be able to understand how models arrive at the output they do in order to foster trust.
Integrating continuous evaluation of large language models (LLMs) into your CI/CD pipelines keeps undesired changes from impacting your generative AI solutions.
Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results.
Learn what retrieval augmented generation (RAG) is, how it enhances generative AI like large language models (LLMs), and key considerations for RAG systems.
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